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Neuville-en-Ferrain Vacation Packages

Surprised that it was staffed all the time which was awesome. Clean neat environment. Access to microwave and hot water. Table tennis table was awesome for the children and adults to play on. Rooms are very compact but warm and well equipped. Would stay again if I was in the area

We switched from another hotel in Lille because it was 100 degrees outside and this one advertised air conditioning but cost a lot more. When we arrived to a small room with a tiny and dirty bathroom, we turned on the AC. After some time we realized it was not working. Communication as an English speaker was difficult with front desk. They would not move us to a lower floor or another ibis hotel nearby, and simply gave us a fan. Rooms were over 90 degrees so sleep was impossible and a fan did not help. There were no workers trying to fix AC and they refused to give us a partial refund. These were unsafe and unbearable conditions in the tiny rooms. False advertising should not be accepted and customers deserve a refund for having to go through this.

Nice enough stay with a decent breakfast - although oddly only one high chair.

The hotel is very central, however, my room was shabby and in need of refurbishment. I didn't find the staff very helpful in comparison to other places I've stayed, and the hotel amenities weren't explained to me. This is a small thing but there was no hairdryer in the room, on asking at reception, there is a shared one which isn't great if someone else already has it. Breakfast was good and the bed was comfortable. My main concern was access to the hotel as a solo female traveller. It's between two commercial premises and set back from the shopping street, with the hotel above. It's open and quite dark, like being in a subway, until you get the secure door to access the hotel lift and stairs, with reception up on the floor above. I would have preferred to stay somewhere where I felt safer.

A shame the staff was unable to prepare a breakfast box for the day I checked out because I had to leave earlier to catch a train. Apart from that, very nice hotel.