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Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

This place was phenomenal! Staff is very friendly and helpful. The room was clean and quiet, I would highly recommend.

Thank you to an incredible team… Started with incredible Valet service… my car was in good hands ! Pool side attendants were on point (Especially Chris!!). Poolside Music was relaxing and relevant. Room service attendant was genuine. But my favorite was a gentleman Valet attendant from Brooklyn NY. My hometown and Brother. Once again… Sincere service. Even called for later check out… No Problem The room… upper corner floor with Beach views. Clean, comfortable and spacious. Thank you again to everyone at Nobu / Eden Roc !

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

The property looks unsafe. Room was dirty. Bad maintenance. Smell bad. Bad place to go. I don’t recommend that hotel. Is really bad.

This property is not new, but it looks as though it's been remodeled, the room was very clean, the lobby is modest but clean and functional. I'm not used to talking to the desk attendant through a glass, but I also understand the need for it, considering the area. The only issue I had with the room was the bathroom door. It's a sliding, glass door that didn't stay closed all the way, it kept opening halfway, but even if I would have been able to keep it closed, there was a gap that didn't inspire privacy. Ps. The staff is friendly and very helpful.

The hotel was everything I hoped for. Loved the room and the pools!