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The location was great, tons of food options around. The rooms can get extremely hot and stuffy as the AC doesn't seem to be the best and sometimes even question if it is actually working. They now charge an absorbent amount for parking, I remember going here 2 years ago and was charged less than half of what I was charged this time. It cost 320 euro for parking for 2 weeks. Otherwise the rooms and all common areas were very clean and overall I had a good stay.

Great hotel, made better by the Magma experience - which was given as an upgrade as our original size room was not ready (instead we had a slightly smaller, recently renovated room which could not have been improved on!) Staff were helpful, hotel was immaculately clean and food was good.

We stayed at the Gran Melia Palacio Isora in August 2026 (2 adults & 15 year old). The hotel is one of the most beautiful properties we’ve ever stayed in with the pool area a particular highlight. The staff are all incredibly friendly, whether that be in the restaurants, bars, housekeeping or pool attendants - they are a credit to the hotel and we cannot praise them highly enough. We stayed in a deluxe pool facing room which was huge and had every amenity we could need. The bathrooms were spotless and the balcony was one of the biggest I’ve ever seen. The hotel also accommodated our request for hypoallergenic bedding. My only quibble with the room was that the beds are on the firm side - careful if you’re used to a softer mattress. The food in all restaurants was a very high standard and service was super quick. You do need to be quick booking the Italian or Nami on the app (we booked as soon as we checked in but by the following morning, everything was booked up). We would recommend you bring some cans of insect repellent as the flies around the pool area and in the restaurants are persistent and will give you a little nibble. However, they leave you alone when bug spray is applied. We’d also suggest getting a taxi to Los Gigantes (10-15 mins) and doing one of the whale and dolphin tours. The Flipper UNO tour we went on was a highlight. Overall, this is an incredibly beautiful hotel, with some of the finest staff in all of Europe. Highly recommended.

The hotel overall is good, the staff who clean the room & reception are every good, the staff who set tables at breakfast are good, but the staff who cook breakfast can sometimes be very rude. The WiFi at the hotel needs to be much better as we found it very poor. It cuts out & is atrocious at the pool area. The kids pool is good.

ok

Grounds and surrounding areas very well maintained. The rooms need a deep clean and the furnishings need some attention. Area rug old and frayed. Bottom of doors and walls look worn. Bathrooms need a deep clean.

The rooms are spacious and modern as they’ve just been refurbed. However the food is absolutely awful. The buffet made me feel sick looking at the options, the food was freezing, and it feels like you’re eating in IKEA. Hotel reaches 3 star more than 4 star. Music by the pool is lacking too. No atmosphere for sunbathing during the day. Reception staff don’t feel approachable. Overall the refurb is good but I would not return. Especially if you’re relying on going all inclusive here

Clean restaurant and bar/pool, helpful staff, rooms were a bit outdated but with good views - food let it down.