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The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

We stayed in an 'annex' across the road from the main hotel. Whilst the entrance to the annex felt very uninviting, the room itself was perfectly acceptable. We had booked for 3 adults - there was a double bed, a single bed, and a sofa bed, with a kitchenette, air conditioning and a small outside area which suited the one of us who is a smoker! The air conditioning was very welcome because there was a heatwave, nearing 40C. The staff were very pleasant. Breakfast was adequate if not too elaborate. Would recommend and would stay there again. The location was good.

Nice hotel overall but the very slow restaurant service let it down massively

Excellent experience in all aspects. Breakfast was good. Although we did. It know we could ask for items not in the buffet.

The staff at the property were lovely and helpful. We had a very nice stay. The 5-7pm drinks and snacks was a nice addition. All that you need, shopping, food and Antwerp history at your door step. Special mention to the young blonde lady that checked us in. So sweet and helpful.

Standard Mercure. Area not great but close to railway station. Very clean and tidy

Very helpful staff. Very comfortable bed for a good night’s sleep. I was happy with the regulated temperature in the room, especially on the hot summer day when I visited Brussels. Overall, a comfortable stay and a reasonable hotel. Yes, the building and the rooms are a little run down, but they were well maintained nevertheless. It might not be as luxurious as other hotels with the same star rating, but for the price I paid, I thought it was very reasonable.

Room clean but very warm. Some works were ongoing but caused little disruption. Will stay again.