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Kumkoy Vacation Packages

Awesome experience. Relaxing and friendly staff. Clean water pools and slides. Ample amenities for kids and grown ups. Highly recommended.

Otelden hiç çıkmadan gayet keyifli bir tatil geçirdik. Personel çok ilgiliydi, hem yeme içme hem de aktivite ve eğlence açısından seçenekler çok fazlaydı. Çocuk havuzlarından birinin üzerini tenteyle kapatmaları da güneş açısından çok rahat ettirdi bizi. Tek eksiği keyifli bir denizinin olmamasıydı. fazla dalgalı ve hızlıca derinleşen bir denizi var.

The best hotel in all inclusive format. Excellent service!

Unbelievable Hotel

I am extremely disappointed with this resort and cannot recommend it, especially to families. On the second day of our stay, my wife and daughter developed serious food poisoning symptoms and had to be taken to the emergency department. Before going to the hospital, I contacted the resort doctor and was told I had to pay €145 for the examination alone, even though the illness appeared to be caused by food consumed at the resort. We received no proper support, concern, or accountability. The hygiene standards were also unacceptable. As shown in the attached photo, the air-conditioning filters were extremely dirty and clearly had not been cleaned or maintained properly. This was not just poor service; it was a serious health and safety issue. The experience caused my family significant stress, fear, and additional medical expenses. I strongly advise guests to think carefully before booking. The resort urgently needs to review its food safety, cleanliness, air-conditioning maintenance, and handling of medical complaints.

We didn’t like: 1. Hotel is outdated needs renovations. Rooms look bigger on the pictures 2. Too hot in main dining room- no difference if you sit inside or outside! So we couldn’t enjoy the food for lunch and dinner. Sweating a lot while eating…They need to put good AC there. 3. Also on a hallway on our floor was very hot like AC was not working 4. Elevators you have to wait long time plus they lost electricity many times but quickly restored 3. Staff rarely speaks English 4. I paid for seaview room but I got view of a hotel building and side seaview. When I complained I was told come back later few times at 10 at 12 … we unpacked and I gave up..Customer relations called me in the room to ask me if we are happy and I told him we are not for the assigned room and they didn’t want to extend 9 hours late check out because our flight was late after midnight( i had no problem to pay extra) he didn’t even listen to me he just said ok you happy ok have a good day bye… What we liked: I was with my husband and with my 3 and half year old son and we liked : 1. the kids club and beach because you could get lounge chairs anytime you go to the beach! 2. The cleaning lady was very nice was making birds and hearts from towels for my son and was always smiling. 3. They had good turkish coffee in the lobby. 4. Jelena the Main Dining room Hostess was very nice and always smiling! 5. Italian AlaCart restaurant food was good and very nice waiter- I think he was manager or supervisor

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.

Wonderful stay