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Kumkoy Vacation Packages

Awesome experience. Relaxing and friendly staff. Clean water pools and slides. Ample amenities for kids and grown ups. Highly recommended.

4 nights, no complaints. great resort, great amenities, clean rooms. Activities for Adults and kids, great place for a family getaway. Would definitely stay here again.

The cleaning lady’s was amazing very nice and helpful some of the staff was moody and ignorant they could do with a refurb of the place but genuinely a decent place very good for kids.

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.

We didn’t like: 1. Hotel is outdated needs renovations. Rooms look bigger on the pictures 2. Too hot in main dining room- no difference if you sit inside or outside! So we couldn’t enjoy the food for lunch and dinner. Sweating a lot while eating…They need to put good AC there. 3. Also on a hallway on our floor was very hot like AC was not working 4. Elevators you have to wait long time plus they lost electricity many times but quickly restored 3. Staff rarely speaks English 4. I paid for seaview room but I got view of a hotel building and side seaview. When I complained I was told come back later few times at 10 at 12 … we unpacked and I gave up..Customer relations called me in the room to ask me if we are happy and I told him we are not for the assigned room and they didn’t want to extend 9 hours late check out because our flight was late after midnight( i had no problem to pay extra) he didn’t even listen to me he just said ok you happy ok have a good day bye… What we liked: I was with my husband and with my 3 and half year old son and we liked : 1. the kids club and beach because you could get lounge chairs anytime you go to the beach! 2. The cleaning lady was very nice was making birds and hearts from towels for my son and was always smiling. 3. They had good turkish coffee in the lobby. 4. Jelena the Main Dining room Hostess was very nice and always smiling! 5. Italian AlaCart restaurant food was good and very nice waiter- I think he was manager or supervisor

Overall it was a great experience…cleanliness & staff & food was excellent. Sad there was a cover charge in the 2 other restaurants other than the buffet, pub & Neptune bar!!(closed in the evening we believe) We are from Canada so all other All Inclusive resorts we have visited include EVERY restaurant. We filled in the questionnaire on leaving…a positive would be padded sun beds…we only lay out for 20mins during our whole time there😢 We were visiting Friends from Uk staying at the resort…Martin & John had a blast at archery at 4pm every afternoon. I used the gym facilities which were great.