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Kirkby Stephen Vacation Packages

Very clean room. Great location. I would stay again. It only dropped a rating from me, because they only provided two coffees (1 per person), the tv didn't work (no signal) and the check-in progress was a bit too long and the staff could of been friendlier and more helpful. But I would go again and it's perfect for couples.

Friendly helpful staff in all areas of the resort. The apartment was super clean and everything in good condition. Appreciated the emergency supplies of milk, sugar, salt & pepper etc. Beds were very comfortable - sofa bed to sit on as a sofa was uncomfortable, but then it is a sofa bed.. Position of apartment on the lakeside was a real treat. Thoroughly enjoyed stay and will come back again.

Interesting building and good value for money

Despite the stated check-in time being 11am to midnight, we were rudely spoken to on the phone by the manager when we arrived to check in at 11pm after a long work day plus hours of driving all because we hadn't replied to some messages about check in, all whilst we were driving I might add, so he's annoyed becuase we didn't text and drive! We expected to arrive and for check in to go smoothly, however, the underground parking is not guaranteed if you arrive late, and you have to pay an additional £20 per night on top of your room fees if you want to park your car in the buildings car park. This is not made clear on the listing, at time of booking it simply read "parking is available". The balcony door was also not opened by any of the provided keys, and when questioned about this the listing manager said "what do you mean" "use the key mate and open it". Once again horrendous customer service, which leaves a bitter taste in your mouth. The security guard at the front desk was polite and extremely helpful, and he was also the one sent up to help with the balcony door, and he did fix the issue which was nice. Overall the apartment cant really be faulted. Just naff customer service from someone who doesn't know how to speak to and treat their tennants with respect. We left the place spotless and it still took 4 days of having to message the Staysavvyaccommodation guy on whatsapp to get our deposit back. I never leave negative reviews but that's my honest experience.