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Kazan Vacation Packages

The staff were all very friendly and helful. The hotel is well located, very quite place, well connected to bus stop (nearest metro statition 10 minutes by bus) ... Breakfast was enjoyable and had a good selection. Room basic but was clean with the essence. Ability to store your liggage after check out. Carpets and textile covering of upholstered furnuture need to be replaced as soon as possible! very outdated :-(

From the moment we completed our reservation, it was very easy to communicate with their team which made many details clear before our arrival. When we arrived, they welcomed us so warmly and offered some free drinks during a fast check in process. Our room was spacious, clean and beautifully decorated. We would definitely be back again.

Although I canceled the last two nights, the manager did not respond to approve the refund at all.

Full service opulent hotel. Colocated with the Sheraton, but I felt it had more character.