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Had a fantastic stay there! Would absolutely return. The staff were friendly and helpful, food was top notch and the buffet was quality eith different theme nights and never the same. Lots of kids options too! I was so impressed with the options. We were eating lamb chops and swordfish, which I would not expect on an all inclusive buffet. The room was fantastic and really spacious....more like a suite. The beds were a bit hard though and the bath didn't work properly but was grateful to have a bath tub. The only downside was the kids club was not much fun and there was only one night of entertainment so the only real fun stuff for my toddler was the kids pool, which ahe loved and was fantastic. Everything was very clean and overall well maintained.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

The room was very clean & private and the pool and views were great.

My overall impression of that hotel: Never again! The attitude of the staff does not correspond to a 5* hotel, but rather a cheap hostel. "All-inclusive" statement is false - only cheap and low level drink is included. Any normal wines and cocktails are at the additional cost. Shouts and attitude of the local staff are just killing the vacation mood.

Very helpful and attentive staff. Breakfast was a real highlight, and dinner in the hotel was just as good. The views over Chania are amazing although you’re a bit limited by what can be done on foot so you’ll need taxis but staff can help to make the bookings. The spa treatments are good value.

Nice and quiet, very accommodating staff.