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Jatxou Vacation Packages

Really nice room. The place is set up to be semi-automatic, and if nothing goes wrong, fine. However, if something does go wrong, there is no staff available. When you push the reception button at the entry, you get connected to answering service, not a responsible hotel employee. The communication needed to get my problem taken care of was horrendous, especially since I don't speak Spanish. I have no idea how often problems turn up. Mine was simple - I was given a room key with the wrong room number attached. Getting it fixed required the assistance of several of the other guests, who were wonderful.

Beautiful hotel, beautiful grounds, staff excellent, food exceptional!

Good location even though town is small. Great staff and spa

Very nice low-key hotel in a good strategic place between our travels. Pool was beautiful and whatever the temperature is was perfect. Had a four course traditional French meal at the restaurant which was awesome. Would definitely stay there again

Excellent facilities and a perfect location to spend a day in Bayonne

We loved the neighborhood, close to many stores and restaurants - and to the beach. It is a beautiful historic building in a lovely neighborhood. The room was very comfortable and nicely designed. The breakfast was nice, especially with the availability of items with local ingredients. It’s very close to a fabulous indoor food market.

This is a nice hotel in a great location. We had a few strange wrinkles such as a protracted back and forth after being sent an offer for help arranging parking on A gust 5th to which I responded two days later asking to take them up on their offer. Five days later I received a response saying there was no parking available. I wrote back saying that it was frustrating that it take 5 days for them to get back to me leaving me only a couple of days before our arrival to figure out what to do. I got a rude response saying that the parking had been unavailable for the entire month of August 3 weeks prior to our exchange. Additionally, there was no complimentary bottle of wine in our rooms upon arrival because they “ran out” but the next day we received a tiny bottle of cava for one of the rooms. Otherwise, the beds were very comfortable, the decor was appealing, the air conditioning was nice excellent and the bathrooms were nice & roomy.