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Very friendly staff. They let me check in early and were welcoming and helpful in every interaction.

We really enjoyed our stay at Radisson Collection Hotel! The amenities were great and very modern, will stay there all over again when in the city .

The hotel is nice, clean and super convenient to brussels airport. The shuttle service is also helpful. The only complaint I have is that they advertise air conditioning, but its not really. At least not what some would consider air conditioning. They have it set to what feels about 77-78° Fahrenheit and even though they say you can adjust it by 3 degrees it really doesn't work. You cannot open the window so there is no option of fresh outside air. And with a thick down comforter it made for an unpleasant evening with record high temperatures in Brussels and Europe. Overall, if that doesn't bother you, its a great stay in a great location and I would recommend.

The rooms I had (full size) were compact but practical. I can’t speak to what the other rooms were like but the room was great for me and one other to sleep and lounge in since we spent most time out in the city, just don’t count on space to jump around or anything. The staff was AMAZING and accommodating during the historic heatwave. I was originally put on the top floor and the A/C was struggling to do anything above the 2nd or 3rd floor beyond keeping it from absolutely roasting everyone. The elevator was out and while they count four floors it was closer to 8 floors since each floor had to levels. First night was difficult because it was so hot and humid even with the A/C going full power, so I asked the front desk if there was anything they might be done since I have health issues and couldn’t utilize the medical equipment I need to sleep due to the heat. They worked it out that they would move me to a lower floor and the rest of the stay was lovely. WiFi was sufficient for streaming but nothing heavy duty.

Avoid this hotel unless this is your only option which was ours. There was only one man working, trying to check in, helping customers, answering phones, going to the hotels rooms to check on room conditions. He was doing literally EVERYTHING that came to his way, he was not friendly due to overwhelemed. It took us over an hour to check into the hotel, we were exhausted on waiting, even considered to leave our reservation. Our room was fine, nothing special, but the air conditioning did not work very well. The reason we stayed at this hotel is due to our early flight out of Brussels. The hotel staff told us to go outside and stand in front of the hotel to wait for the shuttle, we arrived 15 mins. early, stood there, but no shuttle. We went back and asked again if the shuttle is coming, another hotel staff said you have to walk to the bus stop where is at the end of the road to catch the shuttle. We immediately ran there, but the airport shuttle left a few minutes earlier than scheduled. The hotel did order a taxi for us, but this ordeal made us late to our flight which we almost missed our flight home. If you ever flown out of Brussel Airport, it's one of the most badly ran and busy airport. The whole ordeal made us so stressed out.

We stayed in an 'annex' across the road from the main hotel. Whilst the entrance to the annex felt very uninviting, the room itself was perfectly acceptable. We had booked for 3 adults - there was a double bed, a single bed, and a sofa bed, with a kitchenette, air conditioning and a small outside area which suited the one of us who is a smoker! The air conditioning was very welcome because there was a heatwave, nearing 40C. The staff were very pleasant. Breakfast was adequate if not too elaborate. Would recommend and would stay there again. The location was good.

The outside of the hotel is having a major overhaul / revamp so is not at its best. Reception is stylish but once you are beyond that the hotel could do with a good dollop of TLC. A lick of paint on the walls, repairing chips on doors and other woodwork plus new carpets could transform this hotel. A good, well sized bathroom. A very large comfortable bed gave me a good nights sleep. I did have earplugs which were needed as the toilet system seemed to have life of its own. I'm not sure what was going on with it but it seemed to partially flush every 5 to 10 minutes throughout the night.