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quite acceptable for a one night stop over

Bugs in the closet and poor heater

Muy bien en general

A great location but CLEARLY not a 5-star hotel! The hotel clearly caters to a certain personnel, which is not for everybody. From the dress-code of the staff to the pictures on the walls (nudes, Barbies having sex with John-John, gothic culture, etc), the "artistic" edge of the hotel would be CLEARLY inappropriate for, say, a family with young kids. Furthermore, there are NO common spaces. The reception area is a small room, leading to the elevators that take you up to the rooms. There are no living rooms, public spaces, breakfast area, or anything else in the main building. No people to help with luggage. The staff is as polite as barely necessary and not more... The rooms (we had a "superior" room) are really tight and, although we understand it is the center of London (a great location by the way), the square footage is even smaller than usual for such locations. No slippers, no any other accessories. A 5-star hotel???

The accommodation was very roomy - a large living/dining room (with a small kitchen off it) and a large bedroom. The staff couldn’t have been more helpful. We needed a few things for the unit snd they were promptly supplied. The kitchen overall was well equipped with detergent for both the dishwasher and the washer/dryer. The bedroom was quiet at night and the bed very comfortable. The bathroom was large and well equipped. We would certainly stay here again!

We had a wonderful stay of 10 days, with our son and his wife, and our two granchildren. The area is residential and quiet, but it’s close to Earl’s Court, Gloucester Road, and King’s Road. Supermarket and tube stations (includig the line that brings you from Heathrow within a 5’ walk. Good size bedrooms and kitchen. Living room and dining romm merged in a workable manner. Great TV with multiple channels and platforms (Netflix, Prime, Disney, Youtube, etc. Two clean and modern bathrooms, with a half-bathroom upstairs. Excellent water flow and temperature. Will certainly come back the next time we come with family and/or friends. The apartment Manager, Matthew, and the fellow in charge of Maintenance, Bob, responded to our queries within minutes.

Lovely spa and a great room, all in an excellent location.