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Upon arrival, check-in was quick and easy. The staff was friendly and greeted me every time I came and went, always saying things like, "Have a great day!" or "Welcome back!" Their hospitality made me feel welcome throughout my stay. I'm usually not a fan of hotel breakfasts, but everything was hot, fresh, and well-stocked. The staff refilled the food frequently, so nothing ran out and everyone had plenty to choose from. The pool was advertised as heated, but it wasn't. That wasn't a big issue for me, though. My boyfriend used the gym, which was clean and had a decent selection of equipment. I stayed in a king room with a sofa. My only complaints were that the refrigerator didn't get as cold as I would have liked, and the bathroom was quite small. It wasn't comfortable for two people to be in there at the same time. My mom stayed in a room with a single queen bed. Her bathroom was larger than mine, but it lacked counter space for toiletries and only had a single sink. Her room also didn't have a closet, so she had to hang her clothes on hooks in the living area. The surrounding neighborhood looked a little sketchy, but I never felt concerned about the safety of my vehicle or belongings. Overall, I had a pleasant stay and would definitely stay here again.

Great Staff and very clean room

Our stay at Hotel Distil in Louisville was nothing short of exceptional—truly one of the best hotel experiences we’ve ever had. From the moment we arrived, the reception team was incredibly friendly, quick, and efficient, making check-in seamless after a long day of travel. The room itself was stunning—spotlessly clean with beautiful, high-end finishes and thoughtfully curated products that made everything feel luxurious and comfortable. We also had dinner at the on-site steakhouse, and it was absolutely incredible. Not only was the meal outstanding, but the manager personally came over to check in on us, which made the experience feel even more special and personalized. One of our favorite touches was the prohibition-style whiskey toast—such a unique and memorable detail that really set this hotel apart. Overall, we had an amazing stay and can confidently say this is the best hotel we’ve ever stayed at. We would 100% return and highly recommend Hotel Distil to anyone visiting Louisville!

The staff was very friendly

I was shocked that there were no vending machines on any floor in or near ice bays!!! If I wanted a soda, bottle of water or a snack, I had to go downstairs!! Again...was really surprised at that. Everything else was just wonderful!!!

Misleading star rating (not a three star) and Do not recommend! Room was not well cleaned (old hair everywhere, generally dirty, broken toilet etc). The front desk staff was nice and food was good but restaurant’s servers were discriminatory and misinformed about ADA protections for service dogs. Hotel room was way too expensive, dirty, and definitely WAS NOT a three start hotel.

First, I must say that the staff was extremely polite and caring about the issues. They addressed concerns but were unable to fix . Check-In was quick and easy, however our room reeked of cigarette smoke, nail polish streaks on the floor and when we arrived the couch had three wet areas where they had just cleaned it. The smoke was the worst and while they tried to get it out with a device it didn't work. People even thought when we met up with them that we had been smoking. Next, our door latch and lock did not work The entire time. . We went back to the front desk everyday, multiple times a day, to have our keys remade and even after a key was just remade, it didn't work. Many folks in our group of over 30 had the same issue.They stated they were going to have someone come out and look at their system and figure out what was going on. Presumably that was going to happen after we left as it did not happen while we were there. Along with the key not working, the door would not latch. So when we tried to leave anyone could just push the door open and gain entrance. Maintenance looked at it but did not fix it. One of the folks in our group figured out what the problem was and we had to manipulate the bolt and the latch each time we left in order to get it to close and be secure. Cleaning service requested upon arrival, never received. Lastly, while the AC was cold, the humidity in the room never left. It was not a pleasant stay

The rooms were very clean the food was not good at all, by 9:30 they had few things only and I talk to the front desk and they ask the kitchen person to serve more food and when they serve the food was not cook well potatoes were cold ☹️☹️