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We were very disappointed with our stay, especially considering the price. Our room had several maintenance issues. The air conditioning never cooled below 75°F, even after maintenance came. The bathtub spout leaked, the shower barely drained, and the bathroom sink was missing its aerator, causing water to spray everywhere. We reported all of these issues, but only the leaking tub spout was fixed. The bed was extremely hard, and instead of a fitted sheet, there was a flat sheet that was too small for the mattress, so it came off every night. We also found hair on the bathroom floor when we arrived, which made us question the cleanliness of the room. The worst part was the customer service. On our last night, my husband called to ask if we could use a luggage cart to load our car the night before checkout. The front desk employee immediately said we weren’t allowed to keep a cart in our room. When my husband repeated the question to clarify, the employee became rude, yelled at him, and hung up. He then called back only to yell that there were no luggage carts available before hanging up again. For a hotel at this price point, we expected much better. Between the unresolved maintenance problems, uncomfortable bed, cleanliness issues, and unacceptable customer service, this was a mediocre stay at best and not one we would recommend.

Amazing property… I would come back in a heartbeat!

The drinks were amazing, the staff were friendly and attentive. Great location.

Great property in the heart of bourbon row. Perfect location for a long weekend of bourbon tastings and eating well. Very much appreciated the pet package—as did our pet corgi!

Rooms were great everyone friendly

Man, honestly, it’s clean. They just don’t have anything like zero amenities.