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Dzilam Gonzalez Vacation Packages

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Room was great staff friendly just as I expected. Would totally stay there again

La casa muy cómoda. Justo lo necesario. Las habitaciones pequeñas con una cama matrimonial, muy cómodas. Tal vez, pequeños detalles, el patio algo sucio, y la alberca no la pudimos usar porque se encontraba sucia. Por el resto, todo bien. La ubicación, importante señalar, se e cuenta a las afueras de la localidad (5 minutos), en una zona de casas de playa, muy tranquila por las noches, cerca existen tiendas de conveniencia. a La atención muy amable de parte de Mike. Algo importante, te piden un depósito de seguridad al momento de ingresasr.

Wow, my experience was great! Customer service is excellent and staff members are super friendly. Alejandro was very helpful and ensured are needs were met. I highly recommend this hotel. Thank you team Decu Downtown!

Place was good only one problem the water from the pool turns green after a day . Didn’t get to enjoy the pool every day I was there

The condo was across the street from the beach. The beach was not as depicted in the pictures. No private beach access. We had to go up several blocks to the boardwalk for public beach access. Instructions on how to access the WiFi and TV could have been communicated better. TV was reported not working but was not corrected during our 7 day stay. The electricity went off for 1 morning and management did respond quickly but was instructed to only use one burner on the stove. Washer was very loud and no dryer. The sewer did smell from the bathroom sink, no toilet seat on second bathroom. Only a pair of towels for each bathroom. Too much light coming through the blinds at night. The master AC would freeze up at night. Not enough hot water. Good for one hot shower. I was disappointed with the condo.