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The main issue we had was that when we arrived we found there were no rooms at this property, but at another property nearby. Unfortunately, this was quite a hassle hauling our luggage in a city with walking and boats only. If we could have received notification in advance of any problems with the property that would have been very helpful. But, the second property (Hotel dela Fava) was very old and quaint, with an excellent view of Venice buildings and directly adjacent to a canal. A very nice place to stay.

The staff is very helpful. If you need something they are very accommodating. The location is great. It is close to all the shopping. They have a dock right outside the hotel that can bring you by private transfer ($$$). Another option is the "bus taxi" where you bring your luggage on and you get off at San Marco Vallossa. Its a 5 min walk. If I can do it, anyone can! The breakfast is ok. Downside for travellers. The hotel needs to update the rooms and repaint. No elevator. 2nd floor = 4 flights of stairs but they have someone that will bring your luggage up to your room and back down. It is a very busy dock and used for bringing supplies to all the businesses nearby in the morning- very noisy. But All the waterways are noisy, Welcome to Venice!!

Had a lovely time, helpful and friendly staff, and they gave me an upgrade! Close to the station so convenient if you're travelling by train.

It was a very hot day in Venice so the condensation was seeping into the carpet and soaking it. The staff said it happened all the time and they were not concerned. But all I could think of was the mould building up. I had a rough night sleeping in the hot attic space and feel sick the next day. The restaurant that the staff recommended was very good but very expensive. Every spot charges a cover charge to sit and have a drink or to it. 3 dishes and 3 beers a coke and a lemonade was $139 euros. The neighbourhood felt less touristy than the central area and it was quiet. The shower sprayed everywhere so we could only take a bath. Upstairs tv worked but downstairs did not. We took public water bus from airport to the nearby drop off and carried luggage up and down stairs to walk to the hotel in 34 degree temperatures. About 15 minutes of torture. Water taxi for 90 or 100 euros probably would have been worth it.

Rooms are well equipped with everything you need. And the staff took care of all the transfers and the communication with them is prompt and efficient!

Shocking lack of five-star service for a pre-paid booking. As long-term luxury travel enthusiasts who spend months on end at premier global properties (such as The Dorchester and The Balmoral), we understand what five-star hospitality should look like. Unfortunately, our arrival at Ca’ di Dio was entirely inconsistent with these standards and deeply disappointing. The Issue: We booked and fully pre-paid for a "Triple Room" (inherently licensed for three occupants) nearly a year ago. Upon arrival, the front desk flagged a system error on their end that registered our 9-year-old son as an infant. -The Handling: While administrative glitches happen, the evening team's handling of this was unacceptable. We waited hours for a resolution. We even went to dinner at Essentia hoping it would be sorted by the time we finished, but absolutely no progress had been made. -The Communication: There was a complete lack of updates or communication from the staff while we were dining. -The Current State: The room capacity is legally correct, the booking is settled, and the staff has already removed the crib since the existing king bedding is perfectly sufficient for us. We do not require a rollaway bed or a room change. Pros: The physical property is beautiful (though minimal/lacking art). Head Concierge Ivan is amazing. Service staff is also incredible. Cons: The front desk management and customer service fail to meet basic luxury hospitality standards. Perhaps inexperience.