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Roof terrace was a mess - paint peeling, holes in tiles, air con feet smashed with plastic everywhere

Staff were friendly, room was perfect and has ac which was needed during the hot humid summer. The hotel is located near restaurants and cafes.

The staff at Villa Maia are exceptional. Always kind and smiling, helpful and attentive. They made a wonderful stay truly exceptional. The room was delightful. We were on the second floor with has a partial view of the city due to the large trees outside the window. A third floor stay would have unobstructed views. The pool and spa are excellent.

The property was very nice. My only issue was that the air conditioning failed to cool the room during a heat wave. The staff said they would get the Technician to make the necessary repairs but it wasn’t fixed. The staff gave us a fan which helped but that wasn’t enough. Upon checkout they applied a slight discount to our room bill. With the exception of the air conditioning failure the stay was fantastic.

The staff were excellent. For a top dollar hotel it lacked that bit of luxury. Was a little disappointed to be allocated a room on the first floor as it didn't have the view the higher floors had.

No snacks available

I thoroughly enjoyed my stay at the OKKO Hotels Lyon City Center. The hotel staff were friendly and accommodating and always had a smile. The location is great as well...it's about a 22 min tram ride/walk from the Central train station or a 25 min walk. It's proximity to the city center was also great (less than a 10 min walk). The breakfast was nice with lots of options and a good value for the money. The only small negative was the layout of the room. Since I was traveling by myself it wasn't an issue, but the location of the bathroom wouldn't provide a lot of privacy for more than one person. You had to step up into the bathroom, and it faced the bed, so when you opened the bathroom door you were at the foot of the bed. Maybe a bit awkward for more than one person sharing the room. Again, as a solo traveler it wasn't an issue. Would definitely stay here again.