A lovely welcome after a long drive, and the discovery that we had a beautiful room on the 5 th floor looking out across the fjord was a great start. All the staff were incredibly friendly and willing to help with any questions. We were astonished to discover that the hotel provides a light evening meal each night. This is available to all guests between 6 and 9, and means there is no need to go out after a long day travelling to find somewhere to eat. A great hotel to stay in.
Traveller from Edinburgh
Located in the heart of Harstad, this hotel is within 3 mi (5 km) of Trondenes Historical Centre, Trondenes Church, and …More
The location of the hotel is great, right near the hurtigruten terminal and the airport bus stops right across the street.
We stayed for 3 days but all 3 days the room was not serviced well. Dirty cups not replaced, trash not thrown, bedsheets not changed...the housekeeping was really poor quality.
Breakfast is average, some more variety is required.
Rooms and room service are both overpriced - 75 NOK for room service whether you order just a drink or a whole meal.
Staff were helpful and friendly. Overall we had a good experience but the housekeeping standards are a let down.
Situated in Tromso, this eco-friendly hotel is steps from Art Museum of Northern Norway and Tromso Cathedral. Mack Brewery …More
The location is accessible and easy to find. You can take flybussen from airport (which is more expensive) or bus 40 or 42. Since we didn't have coins nor really were really familiar with the routing of 40 and 42, we used flybussen and got off on the stop close of Grand Hotel. The apartment staff there was very nice to answer every question that you have. Owing to the chat with the staff, we then knew there were chance to look at the northern light somewhere in the downtown. We were able to see week northern light when we standed by in a location a few blocks behind the apartment at that night. The apartment allows you to cook food by yourself. The only issue was the range hood didn't work well so the room would have cooking smells. Others are well from my perspective in term of the pricing.
Traveller from Hong Kong
Located in the heart of Tromso, this apartment is within a 5-minute walk of Tromso Cathedral, Art Museum of Northern Norway …More
We need to check out at 4:40am to catch a 6am flight. They told us they have 24hr front desk service. When we came down at 4:15am, we rang the bell, no one was there. Looked around for 10 mins, we couldn't find anyone at all. They told us a simple bkft will be available at 4am but actually it was not true. Nothing was out, not even bread. They better told the guests no bkft at that hour except coffee and tea, instead of disappointing the customers.
The experience of early check out was very bad. I understand it was early but you can't have an open counter with no one attending. Without this experience, the staffs were very helpful and good.
Located in the heart of Tromso, this hotel is steps from Art Museum of Northern Norway and Tromso Cathedral. Mack Brewery and …More