The only issue we had is that I made it clear to EXPEDIA I NEEDED two rooms with an adjoining door because I have little kids. When we got to hotel they have us two rooms apart from each other. There were no other rooms available. So the first night my husband and I had to sleep apart, separate the kids, and down hall. Then the 2nd night we had to pack up and moves rooms to a room with adjoining door. In order for this to happen, I had to make a big stink about and wasted almost two hours of my time. The hotel blamed Expedia stating they shouldnt promise this type of request/reservation because its not promised at hotel.
Traveller from Corona, CA
This Mexican resort is 2 blocks from the shops and restaurants of Mazatlan's Golden Zone, and 1 mile from Marina El Cid.More
The hotel was fine for the price of the room. The vending machine didn't work to perfection on the 1st floor and the hotel staff (at least ones that I interacted with) didn't seem to have a strong command of the English language but everything went fine without any issues. The breakfast buffet was very delicious so if you do plan to stay, I highly recommend that you take advantage of the complimentary buffet. As for the room itself, it was spacious however noises and echos could be heard inside the room from people in the hallway. It wasn't too much of an issue however sounds were audible so just make note. Also, on the night we arrived there were some kids (under 10 years old) loitering outside of the entrance asking for money. I wasn't quite expecting to experience this right outside of the hotel. The other nights that we stayed there weren't any kids but don't be surprised in case they are there waiting for you.
Traveller from Osaka, Japan
Located in Tres Rios, this hotel is within 6 mi (10 km) of Sinaloa Art Museum, Sinaloa Institute of Culture, and Pablo de …More