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Get an overview of this hotel
3-star Mazatlan resort in Zona Dorada

Popular property highlights

Free valet parking
Free WiFi
Restaurant
Outdoor pool
Laundry facilities

Location

Located in Zona Dorada, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Playa Brujas, Cerritos Beach, and Playa Norte. Mazatlan Aquarium is 3.1 mi (5 km) away.

Resort Features

At The Palms Resort of Mazatlan, hit the beach, dine onsite at Restaurant Panama, or enjoy a drink at one of the resort's 2 bars/lounges.

Room Amenities

All 190 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and flat-screen TVs with cable channels. Guests will also find balconies, free local calls, and hair dryers.

Languages Spoken

  • English

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Superior Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$63* Per night/room Aug 20 - Aug 21

Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 200 and MXN 250 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Individually-wrapped food options are not available

Gap period enforced between guest stays - 24 hours

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets or service animals allowed

We should mention

Pool access available from 8:00 AM to 8:00 PM.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Hotel Names

  • Palms Mazatlan
  • Palms Resort Mazatlan
  • The Palms Of Mazatlan Mazatlan
  • The Palms Resort of Mazatlan Resort
  • The Palms Resort of Mazatlan Mazatlan
  • The Palms Resort of Mazatlan Resort Mazatlan

Hotel Amenities

Property Features

The Palms Resort of Mazatlan features an outdoor pool and a children's pool. Dining is available at one of the resort's 2 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a swim-up bar. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 7973 square feet (741 square meters) include a conference center. This beach resort also offers a terrace, tour/ticket assistance, and a garden. Complimentary self parking and valet parking are available on site.

The Palms Resort of Mazatlan is a smoke-free property.

  • Elevator
  • Number of bars/lounges - 2
  • 24-hour front desk
  • Poolside bar
  • Swim-up bar
  • Conference space
  • Restaurant
  • Meeting rooms
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Free valet parking
  • Outdoor pool
  • Smoke-free property
  • Swimming pool
  • Children's pool
  • Conference space size (meters) - 741
  • Terrace
  • Luggage storage
  • Breakfast available (surcharge)
  • Conference space size (feet) - 7973
  • Conference center
  • Ballroom
  • Banquet hall
  • Pool umbrellas
  • Laundry facilities
  • Total number of rooms - 190
  • Number of floors - 6
  • Number of buildings/towers - 1
  • Wedding services
  • Garden

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Room Amenities

The Palms Resort of Mazatlan offers 190 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Refrigerator
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • Desk
  • Blackout drapes/curtains
  • Shower only
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Connecting/adjoining rooms available
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Laptop-friendly workspace

Parking

Free self parking , Free valet parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.

Restaurant Panama - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Pool Bar - Onsite cocktail bar. Open daily.

Bálamo Bar - Onsite bar. Open daily.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Casino nearby
  • Beach volleyball on site

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