Besides being a wonderful hotel, one of our members got sick and needed medical attention. The Melia staff was extremely helpful; not only finding us a clinic on a Saturday evening that was open but would have escorted us too.
Checked up on us and offered more help and support through out our stay.
We thoroughly enjoyed our stay and appreciated the warm and courteous staff.
Traveller from Los Angeles, CA
This family-friendly Hanoi hotel is located in the business district, within 1 mi (2 km) of Hoa Lo Prison Museum, Thang Long …More
Good hotel with charming staff. Only slight glitch was that room walls were thin and you could hear neighbours talking- annoying.
Sapa is very weather dependant. We had thick fog every day (low cloud). Went on new cable car to top of Mt Fanzipan. It would have been incredible if we could have seen anything. Worth doing.
Traveller from london uk
Situated in the mountains, this spa resort is steps from Quang Truong Square and Sapa Cathedral. Sapa Market and Sapa Lake …More
Enjoyed our 2 night stay here. Felt right at home especially with their 3 dogs and their little boy running around. Breakfast was filling, they always made sure we had enough to eat. Receptionist was very kind and helpful. She went out of her way to help us with planning our time in SaPa.
Situated in Sapa, this hotel is steps from Sapa Cathedral and Quang Truong Square. Sapa Market and Sapa Lake are also within …More
Unfortunately extreme weather conditions ruined our stay. The power turned off every 30 minutes or so. We had no hot water to shower in 2 days, no air con and only 1 blanket in 1 degreee foggy weather. Breakfast was average. I had the chocolate pancakes and there was barely any chocolate sauce. The host was absolutely lovely though and very apologetic for the weather and power issues. It was unfortunate but did ruin or stay. We did not get to see the view as the entire mountain was covered in thick fog. Would stay again just to give a 2nd chance. The private trekking tour organised through the hotel was a little over priced but definitely worth the money. Hands down highlight of the trip
Traveller from Australia
Situated in the mountains, this hotel is within a 10-minute walk of Sapa Market and Sapa Cathedral. Quang Truong Square and …More
While we have come to expect great service from almost everywhere in Vietnam, this hotel exceeded those expectations with every interaction with their wonderful staff. They were so helpful not just with everything in the hotel, but a huge help in fixing our changed schedule we needed to adjust. I can't say enough great things about the lovely ladies at reception and in all their restaurants. They are all to be commended highly. The extra we paid for the bay room view was well worth it. Great view and great clean and big room. Also the Sky Bar was fantastic with great views and again great staff. I will only stay here when in Halong.
Traveller from Georgetown, Texas
Located in Bai Chay, this hotel is 0.2 mi (0.3 km) from Ha Long Night Market and within 3 mi (5 km) of Sun World Ha Long Park …More