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Northern Vietnam Vacation Packages

Big room within the old quarter. Bathroom needed cleaning and we had dirty towels a few times. Nothing was mentioned about cash payment when booking the room - we paid by card and were charged 5% on top (not the hotel's fault but they should make it clear on the website). Staff was helpful and nice. Breakfast was served at a different location.

Super clean, excellant service, cannot ask for a better location in the middle of Old Quarter. 2 minutes walk to St Joseph Cathdral, about 5min walk to shopping street. Thanks to general manager Brian for the very personalised check out experience.

Staff

The only good thing about this place are the staff. They are very accommodating and nice other than that I wouldn't recommend or come back to this place. They only give you one key card which you have to put it in a slot for the electricity/AC to turn on. Every hotel/rental place always give two keys but not this place. It takes forever for the room to cool down. My first room had mold in the bathroom ceiling and ants everywhere. It smelled so bad and horrible. I asked the staff for another room. Staff was really nice and ran around to find us a better room. Second room was better but still had ant problems. Its a little rundown building. This place is close to shops and restaurants but not worth it for me.

The room was not well maintained

Very neat and clean with amazing staff. Very centrally located and with a great breakfast selection that was included with the stay. Cant get enough of their hospitality.