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Good for money 4 stars hotel, for 5 stars need to do some improvements

Poor customer service. We were left to find out own rooms on arrival with wrong directions. Staff allowed people to que jump at the main reception despite me telling them that I have been queuing for a while. For the price and the supposed 5 star rating I was expecting 5 star service. You will find a better hotel in the same area for the same price or cheaper without a doubt. Staff customer service 2/10 Food quality was at best 5/10 Room cleanliness 8/10 (they did not change bedsheets throughout the 7 day stay) Amenities 5/10

Excellent all inclusive with wonderful facilities and outstanding food. Very generous in their food offerings — we ate great from 7 AM to 2 AM! Highly recommended for families. Specially thanks to Lion, the photographer, for organizing an unforgettable photoshoot that allow us to relive the memories for many years to come.

Awesome experience. Relaxing and friendly staff. Clean water pools and slides. Ample amenities for kids and grown ups. Highly recommended.

It was perfect.

The property is outdated and requires refurbishment. Room provided at first had drainage issue with outside light not working. That makes it hazards in dark corner of the property. Second room was good enough but again stairs to room were sloppy making it hazards. We were offered upgrade to room where air conditioning wasn't working properly and noone attended to complaint. The staff are pretty much aware of issues with property especially rooms but not bothered about it especially for customers from Europe as only client base is Russia. All mattresses are of spring and sagging, that makes it uncomfortable. Outdoor pool, beach side area were nice while spa area with hamman is acceptable. Food was good but most sweets were repeated on weekdays and hardly any change. Good thing was that there was 24/7 restaurant. Not going to recommend based on poor quality of rooms.

Overall it was a great experience…cleanliness & staff & food was excellent. Sad there was a cover charge in the 2 other restaurants other than the buffet, pub & Neptune bar!!(closed in the evening we believe) We are from Canada so all other All Inclusive resorts we have visited include EVERY restaurant. We filled in the questionnaire on leaving…a positive would be padded sun beds…we only lay out for 20mins during our whole time there😢 We were visiting Friends from Uk staying at the resort…Martin & John had a blast at archery at 4pm every afternoon. I used the gym facilities which were great.