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I was disappointed. I was truly expecting way more from this resort. My first day was horrible. Both the phone room and security box didn't work, and they made me go to the reception from an eight floor, three times to fix the problem, and the worst thing is that the phone was finally fixed the next day…. This is truly embarrassing. I feel for the staff, they are nice people - spiritually speaking - but they are slow as hell… Sometime you have to shout them up to get attended. I had to serve my own coffee one time taking a breakfast because they kept me waiting. The towels service is another… a couple of times I had to wait for the towels to be ready. In other words, what it was supposed to be a relaxing and resting experience, ended up being - at times - a nightmare to fix problems I didn’t create. I also feel these guys don’t have a pretty good budget. I heard from a distance how a couple of bartenders were speaking of going to work somewhere else because salaries were short. I honestly hope The Seadust owners wake up! And realize this is not how you are supposed to treat your customers. Ultimately, this whole review is for constructive purposes. I just want to help out by giving you my honest opinion. Peace & Love.

Hotel is very nice and staff is super friendly. The swim out pools are very cool! Food was also very good.

I had the most amazing birthday here so much so that i will be back for sure!!! it was everything and more the staff the service the pool in the room!!!! Exactly what i needed for my trip! and first time in Tulum.