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Coba Vacation Packages

The traveling agent company that they have inside their hotel to help schedule or buy tickets for the Coco bongo club and adventures/ attractions is a scam, I bought tickets to go to the Coco bongo and the next day got a call and a lady came up to me stating they had to cancel our tickets because it’s a private event but when we walked in front of the club and they were trying to get us to buy tickets to go in, it’s been two weeks and still have not received a refund. $200 GONE!!!!!!

My wife and I stayed at El Dorado Royale for 7 days in July and had a fantastic vacation. The resort was only about 30% full, so there were no food lines and restaurant reservations were easy to get. The overall vibe was relaxed, with mostly couples in their 30s to 50s. Our More Inclusive™ package included seamless airport transfers, Maroma Beach access, and extra activities. We highly recommend a swim-up room—it was one of the highlights of our trip. The pools were beautiful, with swim-up bars, live music, games, and even a foam party. The only downside was that pool chairs filled up early with towels, but Maroma Beach always had plenty of loungers. The food was outstanding, and 24-hour room service was perfect before early excursions. The grounds were beautifully maintained. The beach at the resort was unusable due to seaweed, but Maroma Beach more than made up for it with excellent snorkeling, sea turtles, stingrays, and plenty of lounge chairs. Our favorite excursion was Río Secreto, followed by Cobá. We also treated ourselves to a beachfront couples massage at the spa. It was expensive, but listening to the ocean while getting a massage made it worth every penny. Our only real complaint was that the bed wasn't very comfortable, although the massage certainly helped afterward! Skip the Vacation Club presentation unless you're interested. This is an excellent adults-only resort for couples looking to relax, enjoy amazing food, and unwind. We'd definitely return.

Great family-friendly hotel. This was our 2nd visit here & both times were excellent. I highly recommend making reservations at Los Agaves, Cocoa & MakiTaco for dinner. The dinner is included as all-inclusive but reservations are limited. You can book beginning at 8am 1-day in advance thru the hotel app. Bartolomé & Alfredo were top-notch waiters. Very friendly, pleasant & extremely patient with us & our kids. They made the experience a special memory. Dali, the hostess, always had a welcoming smile. The food at all three places was amazing and perfectly plated. Definitely a step above offerings at the buffet hall. The ladies at the Coffee & You coffee bar were also very pleasant & patient with the kids and I as we ordered multiple ice cream & coffee options. The hotel is conveniently located next to the port for the Ferry to Isla Mujeres which is a quick 30-minute ride for a quick afternoon trip. The pirate ship excursion included with the hotel was fun for both adults & kids. Ana was our waitress onboard & I was extremely impressed by her patience as many passengers asked for drinks & food all at the same time. She had a smile the whole time and offered to accommodate special requests. The beach water was calm & crystal clear in the mornings. It turned a little more green in the late afternoon with the heat of the day so I recommend beach-swimming earlier in the day. As others had mentioned, there are many representatives offering timeshares but staff was polite.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.