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Chezard-Saint-Martin Vacation Packages

Fantastic hotel. Air conditioning was great! Restaurant and breakfast first class. Wonderful bar. Lovely staff.

The staff was very helpful. Carole on the front desk was great. Good breakfast

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

Only reason I'm not giving it the full 5/5 stars is because there was a heatwave and the room was like a sauna, on high! The room had a desktop fan but it didn't do much, got very little sleep. The room was very nice, layout and quality of beds and towels are top notch. The manager was great, friendly and very helpful so I do recommended it! :)

Nice hotel in cool location in Basel old town. Staff very helpful and friendly. Room was advertised to have ac but did not and room was quite hot (they did bring fans to both of our rooms). Room itself was nice with excellent bathroom and good views of old town.

Room was clean and quiet.