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Chacalal Vacation Packages

This is a timeshare property. I was not aware of that when booking and had zero interest in that, I was asked to speak with a team member where I learned he was offering me free things to sit through their presentation and I had to repeat no several times before he would let us leave and get to our room. The property itself sits across from a deserted shopping mall so the area feels rundown as a result. Also feels a little sketchy to try to walk to dinner if you leave property. The first day the tanning shelf in the pool was filthy. And the pool was low on water. I did finally see someone cleaning it at the very end of the day and it was looking better the next day. We got in on day 2 when it seemed cleaner. You can use the lounge chairs but must pay for beds. The beach area could use some work to make it easier to get in. The floor and room smelled weird. The room seems old. We did get upgraded to a one bedroom suite that had tons of room and was decently clean. The kitchen was stocked with dishes, glasses and wine openers. The palapa restaurant is ridiculously overpriced. Decent selection of food if you want to pay those prices. We only had quesadillas which were small but fine. While I know this is Mexico and I would never expect English to be spoken, there is more of a language barrier here than inexperienced in isla mujeres and I’m not sure what then norm is in Cancun. Was surprised given such a tourist area. Just be aware and bring translation app

The property is beautiful. Included breakfast was delicious. Staff was very nice. Access to beach was a plus. Room was clean.

I liked the large beach area. After that everything was basic or below basic. Check in line went super slow. Normally staff would offer refreshments at every other resort I’ve been to but not this one. Our 1st room had a leaky shower that would leak into the whole bathroom. We had to stay a day in that room until they moved us and they didn’t help us move. After the move the bathroom had spots of mold. Ewwwww. Restaurant service is extremely slow every restaurant we ate at food came out and it was cold not cooked properly the steakhouse is an fee 20 per adults $10 per child for below basic steak mistake we ordered had an extreme amount of fat and grizzle service was slow and food came out cold Italian restaurant portions are extremely small again food came out cold even the buffet it food warmers but all the food seem to be cold my son had waffles one morning that were like hard as can be. The only hot food for breakfast was the omelettes cooked to serve one omelette line that consistently would have 10 to 15 people on it so you would always have to wait