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Castle Rock Vacation Packages

Refused entry of a booked room after a very long drive.

Was a great experience! The check-in was easy and the room was clean and comfortable.

I have stayed here several times. This last time I had a suite and it smelled like cats. The property does allow pets, but that was not well received. I will give them another try. The staff and location are the redeeming quality.

Staff were extremely helpful.

The views were excellent the room was great. Close to the casinos.

The Hispanic front desk attendant was rude and unprofessional! She has an attitude like she hates her job

Liked: location, room, friendly front desk staff, restaurant on site. Disliked: $30/day destination fee (not optional) that forces you to spend $30 at the hotel each day or you loose it, the $30 could not be used towards approximately $70/night valet parking, admitted mistake by staff in communicating breakdown of final charges (had to challenge the bill), then I got home and got an invoice (folio) for $105 of mini bar and snack charges! I took pics before I checked out, so I had proof that I did not consume ANY mini bar or snack options. I had to challenge that fraudulent charge, which was ultimately returned to me after The Jacquard admitted a housekeeping staff error (and I tipped the housekeeping staff!). I left the General Manager a voicemail and never got a return call. I'm probably not their 1st victim in this regard. They are friendly while you're there, but CHECK YOUR BILL AT CHECKOUT & REVIEW YOUR FINAL FOLIO THAT'S EMAILED TO YOU DAYS LATER. I will return to Denver, but I will not stay at The Jacquard. Too much time and energy was spent challenging their mistakes, miscommunications, and/or fraud.

Excellent city location. Decent sized room with two queens. Bins not cleaned overnight though. Hotel was unable to provide a safe during the two days - there was no forewarning of a need to pre book one for the room. Poor checkout experience just because showed little interest in our stay or how it was. Would probably stay elsewhere next time.