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Castle Rock Vacation Packages

We liked the location, just at the West end of Main Street. So shops and restaurants were within walking distance. Everything seemed to be within a mile from the condo. When the Hyatt manager checked us in, he commented we will pay the Resort Fee and another fee after our stay. Then they billed us another $50. $50 that is not accounted for anywhere.

Wish we had stayed longer than one night. Great location, clean property, and great amenities.

They don’t have anyone on site in case of emergency, like the electronic key fails. And if you left the check in paper in your condo you have no way of contacting them for help. They need a better system!

The staff was off the charts friendly and accommodating, always wanting to know how your day was and serving with joy. My wife Cathy had the best meal she had EVER had, Lamb and the octopus. It made me feel really good I chose “The Jerome” to celebrate our 50th wedding anniversary and make her feel special. Thank you Bob

Excellent communication prior to arrival. Easy checkin even one hour early. Accommodation was excellent, much more than expected: roomy living area, fully stocked kitchen, fireplace. Parking was a big tight for even my average size vehicle, a significant challenge when parking next to full size pickup or SUV. Excellent location within easy walking distance or free bus to anywhere. Very helpful and friendly staff. Definitly a place to stay and will look forward to our next visit there.

Just some miscommunications that made us feel like we got less value from our stay. For example, we thought we had free parking and breakfast but found out that’s only offered during the snow season. We booked the same room from the same link with friends which said connecting room and somehow they got two rooms connecting and we were surprised to only get one room, paying the same amount. They also were offered a 12pm checkout and when we asked for the same we were told 11am latest. It was just a bunch of strange little instances where we were confused that we seemed to be getting short changed throughout. All of that said - we absolutely loved the pool and hot tub, s’mores packs at night (though the firepit wasn’t working so that was a bummer), and the location is unbeatable. Luckily even though we booked 2 connecting rooms and only got one… our family of 5 still worked within the room we got because there was a big pull out.