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Fenêtre ouvrant sur une chute d’eau était agréable pour dormir.peu de restaurants immédiats

Staff were lovely, when we came across a small issue, they resolved it quickly and dealt with it professionally. Hotel is basic, it is somewhat tired looking, but for our needs of an overnight stop on our way elsewhere and price we paid it was of good value.

The location is not good

Of our multiple trips to Normandy and other spots in France, the Mercure stands out as the very best experience we have had. The main reason? The SUPERB team taking care of guest relations. We had a number of special requests (holding luggage on both ends of the trip, borrowing extra towels, using plates/wine glasses, etc.) and they handled every single one gracefully. Beyond that, they were unfailingly friendly and kind. To be blunt, we are not accustomed to this kind of service in France — what we received was more in line with a 5-star American hotel. In our experience, this only happens when there is both excellent recruiting, a great training approach, and good treatment of staff members. Congrats on this great result — in short, what a team! We will be back — both to Granville and to the Mercure. In fact, during the years ahead, we hope both will become regular places to spend time several times per year. That is a reflection of how special the team made our visit, and we are extremely grateful for the care. À bientôt !

The hotel was generally clean. Some parts were a little run down, but nothing major. The pool was very cold, despite been listed as heated - even in the August heat wave! The hotel advertises air conditioning - it does not have A/C!! It has a general 'air cooling system' which doesn't cool the rooms in the slightest. You can't alter the temperature in the room and no cool air comes from the vent. This was confirmed by reception when we reported our 'A/C' not working.