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Burnham-on-Sea Vacation Packages

We enjoyed our stay here. The staff was very friendly and the rooms were as shown. Comfy beds. Also a nice location.

Hotel in need of refurbishment

Just a short stay, but made perfect by Jolanta, who sorted out a last minute problem with grace.

Having air con in the room was a huge relief in the heatwave! However, throughout my stay there was a terrible smell of blocked drains around the reception area and near the restaurant. Breakfast was acceptable, but not brilliant (fried eggs were hard and rubbery, the bacon & sausages rather sad, and there was a poor selection of cereal). The whole place looked in need of a bit of TLC, but on the whole the staff were helpful.

Thank you to Sabrina the duty manager for responding to the issues we experienced positively and for taking ownership of them. She was a credit to the hotel, worked hard and clearly cared about the guest experience. Sabrina was also thoughtful as she knows the other issues we experienced (nothing to do with the hotel) following a recent visit to Mexico. We originally booked an accessible room. We did so purposefully because that room had a king sized bed. Unfortunately the room was tidy but was not clean. When we arrived there was unrine already in the toilet and the bathroom wasn’t to a standard one would expect for a £150+ (on average) room per night or the DoubleTree brand. It wasn’t a one off, it appeared to be a build up of a substandard lack of cleaning routine for some time as it included black mould in places. We were moved rooms as an ‘upgrade’ but it was only marginally better pointing to some systemic issues which we have been assured will be addressed. Overall it’s a nice property with some nice grounds and a bit of history; but we felt the rooms in person are dark and dusty and do not entirely live up to

Exceptionally clean flat with everything you could need. Safe, convenient location close to shops and restaurants