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Buenavista Vacation Packages

Good

Staying at this location was a very pleasant experience for me and my husband I recommend to everyone. Is close to the Malecón, there are many cafes and restaurants around, place was quiet and clean. Staff helped us every time we needed something. It has a pool and a patio where you can sit and relax.

The check-in process was very slow. They didn’t give us the VIP room even though we qualified. Only after we asked about the credit they gave us $105 credit. The rooms are not well maintained. The Bistro staff was very slow and pretty rude. The last night before we left we waited for almost 1 hour to get our appetizers and another hour to get our food and that too they missed a couple of orders and we didn’t have patience to reorder as the kids were very hungry and exhausted. The food is good, the resort is good with a great landscape but the customer service is very bad. They need to be a little more quicker and the rooms need to be maintained well.

I liked the activities they had each night but there were cockroaches in and in front of our room

The staff was friendly and the property is beautiful, but the lack of cleanliness and housekeeping really took away from the experience. Based on my stay, I definitely would not rate this hotel 5 stars. . "

Pool was cold, furniture dated and food quality for room service is poor

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.