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Buckley Vacation Packages

Room was not cleaned at all, floors completely unswept, stains on the chair and sofa. All the kitchen cupboards had been left wide open. And there was a stench of stale smoke in the room. Beds had the cheapest, most uncomfortable mattresses, and one of the beds had clearly been broken as there was a large dip in the middle, the bed wasn't made at all. They did try moving me to a different property, However that was without AC and was immediately above a busy loud bar that had the music coming through the floor, so much so that I could feel it. All in all, very unpleasant experience and unprofessional service. They were relatively quick to respond to my complaints, however were not able to find a solution that suited.

Perfect stay for my birthday weekend! Literally steps away from everything!! Room was huge & bed was really comfy! Loved the balcony too, only issue was that the Netflix didn’t work on the TV but it didn’t ruin our stay at all. Breakfast in the morning was unreal & would definitely stay again! :)

Modern and clean. Everything you need in room great shower large bed Iron ironing board goodctea tray Welcome complimentary croissants and coffee in morning Great central location Could do with larger bath towels Always great value for money .have stayed about 6 times now.

Absolutely disgraceful experience and easily one of the worst hotel stays I’ve ever had. We booked the Arthouse Hotel in Liverpool for two nights and also paid directly for an upgrade. After checking in, our entire group was later made to leave because staff alleged that one person in our group had urinated outside the property. We were initially told there was CCTV footage of the incident. When we asked to see it, this changed to there “probably” being footage, and despite asking, no CCTV or other evidence was ever shown to us. Regardless of the allegation involving one person, the whole group was removed and we did not stay either night. We also asked to speak to a manager or someone senior but were not given the opportunity. We have repeatedly tried to resolve the matter and obtain a refund, but have had no satisfactory resolution. Very disappointing experience from start to finish and I certainly would not stay here again

Very good property. Really enjoyed it. It was a great location.