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I stayed here for 3 days on a business trip recently. The place is fine but was not clean - there was hair in the bathroom, the floor was dusty/dirty and there was food in the kitchen from a previous stay. The internet was also very intermittent so I couldn’t watch tv one evening which was annoying. For the price there are better places.

The room was lovely and the staff helpful but returning after 11pm to find nothing open, no room service and an empty minibar was ridiculous for a hotel of that size. I don’t expect to have to go out to get food when I’m paying that amount for a hotel. Also a lot of noise from outside, terrible soundproofing.

We are senior citizens so the electronic entry system via an app was a challenge but with help we got it to work. The property advertises itself as a Hen and Stag Party venue but that never appeared as part of the information on the Hotels.com website or we wouldn't have bookrd it! Given that this was their business model I'm not surprised that the place wasn't as clean as my wife would have liked and it was very noisy on the Saturday night. On the plus side, it was warm and the beds were comfortable. It was ideally situated in the heart of Liverpool city centre so we found we were able to get to everywhere we wanted to walk to very quickly. I paid through Hotels.com but was charged extra afterwards for various fees which I did not like but I was stuck with the booking by then.