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Black Diamond Vacation Packages

It's not very clean and the place and the amenities are old.

Beautiful views, amazing spa experience, comfortable, incredibly kind and helpful staff. Forget the fancy hotels in banff... this place is the way to go.

Clean room and courteous staff and on main road, convenient

overall a good hotel at a very good location. Good value for money. The hotel can get 10/10 score if they work on the improvements listed below. What's good about the hotel - Walking distance to most of the restaurants and shops. - Good view from the room. Rooms are spacious enough - Comfortable beds and pillows - Good shower (water temperature/pressure) Needs improvement - Cleanliness in the room. Found few hair on the bed and a sock. They quickly cleaned up after I informed the front desk - The restaurant in the lobby may not be open everyday making it difficult to plan - The breakfast discount was not much. Breakfast was expensive in the next hotel and was not a great value for the money - The hotel doesn't have laundry option - No extra bedding was provided

Other than the Air Conditioner did not work at all, it was a great place to stay.

My husband, our adult daughter and I were in a suite with two queen beds. I had to crawl along the bed near the wall to get into bed with my husband after he was asleep. The space between the wall and the bed was about 4 inches. This affected our comfort. Room and bath were clean which was positive.

Bar and restaurant staff was outstanding. Professional, courteous, accommodating and generally great humans. Ate at the restaurant twice and my comments about everyone I met. Especially the you man tending bar. Mike from Minnesota

The room was so much nicer than I expected! Wish we were staying longer. All rooms on one side of the hotel look out onto the hot tub which is a bit weird when you are in it and people are looking down on you. The bed was fantastic. The room was large and had a fireplace. Easy walk to Beamer's coffee shop and other shops. It was a great stay.