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Basingstoke Vacation Packages

The room was clean and 2 members of staff out of the dozen I saw were friendly and nice. Apart from that, the place needs some serious refurbs doing. Lost door handles, broken window catches, ripped curtains and no aircon in the room I was in on the hottest 2 nights of the year to that point. Just a dusty old fan that was so loud I couldn't hear the storm outside that washed the pigeon skeletons across the flat roof bit to right outside my window. Parking was convenient and the breakfast was ok. Maybe service is better when there's more people but apart from the 1st lad that booked me in and the young girl serving dinner, the rest were miserable. Must say though, the coach load of pensioners had some eye opening conversations

Staff are helpful and friendly.

Stunning small hotel with extreme attention to detail. Room was spacious and relaxing, staff was amazing and very friendly. Will definitely come back.

Upon arrival at reception, it was busy because the hotel was hosting a wedding. Our room was ok, very dated, bathroom was tatty & needed updating. Not quite the luxury heritage hotel I was expecting for my partners birthday.

Our welcome was lovely. Very friendly. The room was small but very nicely presented. We booked dinner in the restaurant and all went downhill from there. My starter of scallops was extremely small, greasy and unappetising. Not worth the money. My main however was diabolical. Chicken was tough and I could not eat the vegetables. A congealed mess. When my husband complained, the manager was argumentative and totally unsympathetic. So unprofessional. He eventually did not charge for my main course but with very bad grace. To be fair my husband enjoyed his meal. After that debacle, which ruined our evening, the air conditioning in our bedroom packed in so we had a very uncomfortable night and slept badly. Would I stay there again or recommend it? No chance. Any feedback? Yes! The manager should follow the example of his staff who were charming and very apologetic.

Very peculiar set up. Didn't feel entirely safe for 3 women travellers.

Music from pub until 11pm , right annoying and then again from 8am from staff in the bar, this place has no consideration for its guests upstairs, avoid unless you like awful bass coming through the building.