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Balzac Vacation Packages

Well maintained rooms, loved our stay

Nice room

One of my favorite places we stayed during our week in Alberta. Fabulous views, cute and functional accommodations with excellent service.

The tiled kitchen/lounge floor was dirty The general decor was well used and past its best. The complete absence of staff meant the issues we had had to be dealt with phone and email and was unsuccessful and the issues were never resolved. We wasted to much of our valuable time waiting for someone to fix the door access The place was soulless

The hose keeping person came inside without knocking at 10.30 am where in my check out was at 11am. During checkin the room was not provided early then why we expected to leave early. The check outs are rushed invading guests privacy

This hotel is in the heart of Banff National Park, so we expected the staff to be knowledgeable and provide helpful information to guests. Unfortunately, that wasn't our experience. We only found out near the end of our trip that the hotel offers complimentary local bus passes for guests. Had this been mentioned at check-in, we could have used Banff's excellent public transportation instead of driving two separate vehicles around town. It would have made our trip more convenient and enjoyable. Another disappointment was the parking fee of $21 per day. Given the hotel's location, the availability of public transit, and the efforts to encourage visitors to reduce vehicle use, this charge felt excessive. Overall, the customer service could be improved. The front desk staff were not particularly friendly or informative, and a little more hospitality and proactive communication would have made a significant difference to our stay.

It was good. Gym and pool in separate building

Most (if not all) rooms in this property are individually owned. Our room was different from the room our friends had, but both were very nice. The bed was very comfortable and the room was very clean. The front desk staff was knowledgeable and helpful and gave us several good recommendations about places to eat or things to do. I would definitely stay here again.