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Baldwin Vacation Packages

The staff were very friendly and helpful, the resort will not clean your room unless you have been there for 7 days, you have to pay to use the properties water park and it is not cheap. There are free little swimming pools, but the water park costs extra. And they do run out of parking.

The unit itself is beautiful. The bedrooms and bathrooms are gorgeous with really nice furnishings. The showers are really nice and each bedroom has an attached bathroom, which is very convenient. There were a few issues with cleanliness in the unit and the pool. We had stained washcloths in one bathroom, the sofa fabric is pilling and we found several items on the kitchen floor that hadn't been swept up. The pool filter doesn't appear to work well at all. We continually skimmed the pool but there was still dirt and leaves in the bottom of the pool that never went away. The pictures in the listing show the pool as having an attached hot tub. It does not. It also shows loungers by the pool, but there are none. I did call the front desk to advise them of this. I asked for loungers to be delivered but they will not do that as it seems it's the responsibility of the owners to provide those. They didn't have much to say about the pool not having the hot tub, even though it is advertised as having one so that was disappointing. The resort lobby is beautiful and check in was fairly easy. The resort pools and hot tubs were very nice as well. The pool bar food and drinks are expensive ($40 for a drink and hummus appetizer) and an automatic 20% gratuity is automatically added to all orders. Something to keep in mind. Overall, we had a great stay and would definitely do it again, although I would not rent this particular unit the next time.

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Went to check out and the staff member was asleep and snoring in the back, had to leave the key for the room on the desk. The gate code after the first day didn’t work.

When I first came through the front desk to check in I was a little skeptical as it was very cluttered. Many boxes in the lobby area. Receptionist not dressed very nice and not very friendly. The property appears to have gone through some remodeling and still in the process. Front door looked pretty rough and not professionally painted. However when I got inside the apartment was spacious (3 stories), clean and fairly up to date. My unit was not what I consider walking distance to the pool and hot tub so didn’t use it as much as I would have had it been closer. This was a work trip for me and two colleagues so it was definitely comfortable enough. I asked the maintenance man for a remote for one of the bedroom fans/lights and he did not have one nor attempted to get me one so points off for that. Overall satisfied due to the price and being comfortable.