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rooms were clean breakfast buffet was excellent staff were polite and very helpful will stay again

Amazing stay at a wonderful hotel. Warmly decorated, well-appointed with many thoughtful touches (complimentary mini bar snacks, Dyson hair dryer, multi port in wall sockets, excellent turn down service, water all the time, etc.). All staff members were very friendly and I found room service to be really really quick (and the food was great). Great location for tourists with many tube options and restaurants nearby.

A friend and I stayed four nights in London after a tour. This Riu hotel is conveniently located beside Victoria Station, The neighborhood is safe and walkable. The hotel room was comfortable. The air conditioning worked perfectly. The bathroom is large and convenient with space for cosmetic bags and hooks to hang towels. The lobby area is attractive. We did not have much contact with the hotel personnel, because none was necessary, The breakfasts are varied and plentiful. All in all, it was a very nice stay.

Our room was right beside a train track so we could hear trains all night! Good area, nice staff. Watwr and tea in room.

This is a very clean and comfortable place to stay. We had the apartment with 2 adults and 2 teens. We were not in the room often so it worked. Small kitchen and table for 4. It is about 8 minute walk to Earls Court tube and near the station was a market and several restaurants. Would highly recommend

For checking-in, I was supposed to collect a key from a shop and was sent an address + a code to pick up from. They ended up emailing me the wrong address and/or code so I was unable to pick up my key at check-in time (3pm), I had contacted the support who then gave me a different code, which didn't work, then another different address, which didn't even exist. I then called up the support once again, from which it was escalated to a manager who AGAIN gave me the wrong address and/or pick up code. I only managed to collect my keys at 9pm (6 hours after check-in!) ONLY because the shopkeeper helped out UrbanChic's support as their support staff (all 3 that I talked to) were completely incompetent. It was bad enough to expect someone to collect keys from a shop (which wasn't stated before I paid for the place), but to email someone the wrong address and check-in codes + have the support not pick up my calls with no place to go along with my luggage ruined the whole stay, I missed my plans that I had to attend to that evening and was not offered any sort of compensation whatsoever. The property however was quite pleasant. Would recommend the property, would never touch UrbanChic ever again.