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The staff at the property were lovely and helpful. We had a very nice stay. The 5-7pm drinks and snacks was a nice addition. All that you need, shopping, food and Antwerp history at your door step. Special mention to the young blonde lady that checked us in. So sweet and helpful.

Had a great stay. Nice location and friendly atmosphere. Wouldn’t hesitate to visit again.

Our stay at Juliana Hotel Brussels was wonderful! The front desk staff was incredibly kind, welcoming, and helpful throughout our stay. The dinner at the restaurant was absolutely spectacular, and the breakfast was honestly amazing — everything was delicious and beautifully prepared. The hotel has a great atmosphere and excellent service overall. We truly enjoyed our experience and would definitely return!

Exceptional design!

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

We stayed in an 'annex' across the road from the main hotel. Whilst the entrance to the annex felt very uninviting, the room itself was perfectly acceptable. We had booked for 3 adults - there was a double bed, a single bed, and a sofa bed, with a kitchenette, air conditioning and a small outside area which suited the one of us who is a smoker! The air conditioning was very welcome because there was a heatwave, nearing 40C. The staff were very pleasant. Breakfast was adequate if not too elaborate. Would recommend and would stay there again. The location was good.

Two singles beds after requesting a king told they’re fully booked can’t change anything it’s in the small print even through I booked months in advance. I checked the website plenty of rooms available. No information given on the pool or any amenities only our room number. Then a reception member of staff let themselves into our room as we sleep, no explanation or apology given. Bar staff are absolutely terrible 4 members couldn’t handle 25 guests. Didn’t come around to take orders but don’t want you ordering at the bar. Closed food service 1 hour and 15 minutes early without informing guests because it was too hot in a fully air conditioned hotel. Closed the bar one hour early. Was not asked how our stay was at check out. Then the kicker after we checked out and sat at the bar for a drink. My husband went up and paid and as we walked out a member of staff ran after us screaming that we had to pay. Making us out to be thieves in front of other guests and humiliating us. I went to find the manager who apologised for all the things that happens and said she would refund our stay through points which we did not receive. I made a scene at reception and she obviously lied about the refund so other guests wouldn’t hear how awful hotel is. Single beds, room entry, being accused of thievery and lying by management of a refund that never came is how I would sum up this stay. Find a hostel you be safer and treated better. The worst hotel stay we ever experienced

The hotel was okay overall. It was clean and comfortable enough for a short stay, but it’s quite out of the way, so getting to and from attractions took more time than expected. There wasn’t anything particularly special or memorable about the property itself. On the positive side, the staff were friendly, helpful, and made check-in and any questions easy to deal with.