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This was an absolutely wonderful place in the heart of Ueno. Close to subway stations, restaurants, and shopping areas a short walk away. The hotel is lovely and the staff are so kind and welcoming. We were family of 5 with 3 kids and the room size was perfect - considering we also had quite a few bags. Can’t say enough about this place. If you are looking for a great hotel with great staff and wonderful service …. Stay here. Thanks Grand MONday we had a lovely time.

We enjoyed our stay :)

It was on its own floor. The apartment was a good size for a family of 5. Had I known there would be a washer and dryer in the room I would have brought less clothes since we did laundry everyday. The showers were a bit hard to use for the kids but they figured it out by the end. There was one night we needed to call the front desk from a nearby Monday hotel as we blew a fuse when we used the toaster oven and microwave at the same time.

Poor costumer service compared to all other hotels that I stayed in Japan. The stuff were uncooperative and rude, they lacked the attention and welcoming feeling that we received in all the other hotels. I will not stay here again.