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Staff were genuinely nice all around, the room was a good size and clean, although a little dated. Food was generally good, although not lots of options, but taste wise was nice. Restaurants were also clean and well presented. Drinks options were limited and didn’t include premium brands. Swimming pool area could do with a little improvements. The chap who did the children’s entertainment was good value and very warm to everyone. I wouldn’t say this was anywhere near the best 5 star hotel I have visited before and would probably say a 4 star, but all around me and my children had a good time there.

Great place, will be back.

Hotel was okay for a short trip. The hotel was dated and was definitely not a 5 star. Personally think 3 star at max. Food was okay but would definitely advise booking the specialty restaurants over the buffet if all inclusive.

From the moment you arrive, the beauty of the hotel is striking. Walking in feels like stepping into a peaceful sanctuary. Everything about the design, setting and atmosphere immediately creates a sense of serenity. The staff are wonderful and beautifully attired. We stayed in a two-bedroom apartment with its own private pool, and it was simply stunning. The layout and design were exceptional. Both bedrooms were beautifully done, and the bathrooms deserve a special mention; there are two, each with enormous standalone baths and huge enclosed showers. The space, design and attention to detail made the apartment feel incredibly luxurious. We visited Café Central for breakfast and lunch because we liked the peaceful vibe and found the fresh pastries, coffee, and variety of dishes to be wonderful. Sitting there quietly with a coffee was a lovely way to spend an hour of the day, and the gentleman Pedro, who works there, is absolutely charming. Overall, it has felt like a real privilege to stay at the Viceroy. It is a truly special place that combines beautiful design, outstanding service and complete tranquillity. The only problem is that you have to check out, and honestly, you won’t want to. Thank you to everyone who contributed to making this stay so memorable.

The resort itself is impressive and golf courses are stunning. The pool area by the beach has great facilities and restaurants. The food at main reception restaurant is exceptional unfortunately the process of ordering is slow. As for the apartments, if I’d have understood the complex I would have booked a two bedroomed property or apartment. As it happened we had two separate apartments opposite each other. They were wasteful in space for two people I thought, but the main downfall was the condition, it was dated, the back sliding doors were held together with, what I can only describe as a, child kitchen cupboard safety clip. Which kept falling off. Meaning security was practically nil and void. The bathroom was so dated, grout, silicone, basins all facilities were in bad shape. The whole apartment needed a revamp. When you see the wealth of the surrounding private properties, they’re a bit of a let down, especially knowing we paid a a decent amount of money, they’re unfortunately not worth the price. I would return but not to these rooms.