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Alfredo V. Bonfil Vacation Packages

Pas accueillants , ni serviable

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Excelente atención

Meh! It everything closes early. This is more of a family resort than anything else

Staff was friendly, facilities definitely need updating, it would have been great if our room was cleaned everyday but it’s seemed like housekeeping staff did not have the time everyday, 3 days out of our stay housekeeping missed our room.

Overall, our stay was just average, and unfortunately, I wouldn’t choose to come back. The biggest disappointment was the food. The buffet was very repetitive from day to day, with limited variety, and the quality was mediocre. The specialty restaurants were okay, but they didn’t feel like a special dining experience, and the menus didn’t offer many choices. The service was mixed. We met a few waiters who were genuinely friendly and provided excellent service, but the front desk staff often came across as unfriendly and somewhat rude, which wasn’t the warm welcome we expected. The pool activities also lacked energy and enthusiasm. They didn’t create a fun or engaging atmosphere, so we weren’t motivated to participate. While the resort itself has potential, the combination of repetitive food, inconsistent service, and lackluster entertainment made this a disappointing vacation experience. Unfortunately, I wouldn’t return or recommend this hotel based on our stay.