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I am really not sure what the categories are to qualify a hotel for a 5 star rating, but it being one of them it was terrible. The service from the staff was not top rated experience. They were not friendly nor very helpful. They were rigid and were busy taking care of their “other” duties on their computers at the front desk. Early check ins were absolutely not available at all and were only available at 3 o’clock pm. By that time, there were hotel guests lined up in a long line to check in, as such, I was not able to get in to my room until much after. Even with this mass, there were only 2 front desks available to check in guests. The pool experience was something else - they completely ran out of towels in the women’s locker room! And there were puddles of water and hair everywhere in the locker room , and I mean puddles!! I wouldn’t want to go back and would not recommend this hotel to anyone. What a big disappointment.

Clean and friendly staff. Will definitely come back again

Good place to stay.

The amount of noise distractions were ridiculous. A constant piano jingle you could hear in your room was like psychological torture. Then I endured the music from the lounge whilst going to bed. Then crashing and bashing both inside and out from about 5:30am. The building was hot and the room's AC struggled to keep up whilst located in a furnace. The place looked nice, but I advise caution with this hotel. Go somewhere else, everyone. I checked out and switched hotels - the first time in my life I have done so.