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If you want a room with no towels and no soap, go ahead. It will be a bad experience.

I have been in the hospitality industry most of my life. The Promissory Hotel is a new hotel property built in a 9 year vacant building of an iconic old bank. I didn't know what to expect. Well, that being said, they far exceeded my expectations. The staff are Professional, Polite, and very competent. Their style is accommodating without being overbearing. Perfect. The new restaurant is still working out the kinks, but the latin themed food is both healthy and eclectic. They take care in the food preparation and even the coffee is fantastic and served with a genuine smile! Food is very appropriately priced. The hotel took painstaking care to decorate in a traditional style invoking the culture of old Roanoke, with the morphing of the bank into the style. The rooms are spacious, immaculate in cleanliness, and full of upscale amenities such as soaps and shampoos from Molten Brown. The architecture kept the integrity of the old building and even the solid core doors feel like something when you shut them. The room is Very quiet. The hotel is located one block from the square so no driving is necessary. We were able to walk to everything. This hotel has been a pleasant surprise. We stopped as a two day quick vacation on our way home from further South, and we added a day. We will be back.

The air conditioning worked well, as did the refrigerator and freezer. The shower was another story: I sometimes had to wait for 10 minutes for hot water. And the TV was the only real amenity other than the refrigerator and freezer. The staff was very helpful and the stay was comfortable and quiet.

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Staff very nice and helpful

The hotel is beautiful and clean! The staff was very friendly! The town was adorable and we will definitely be back, but most things in thr area are closed on Sunday!

Very clean, very comfortable, good WiFi, great shower. On a busy road but did not notice any road noise in the room at all. All kinds of dining/shopping nearby if you need. Probably my go-to for Roanoke now.