6/10 Okay
Michael
Traveled with family
May 4, 2025
Liked: Property conditions & facilities
Disliked: Cleanliness
My wife, and I and our service dog have stayed as non-timeshare guests many times over the last decade. We always request Room 182 or 172 when reserving AND I call several days ahead to repeat the request. We arrived around 3:30 in check-in day, and was told room 172 was occupied and 182 had not been cleaned-front desk said “4 pm is check-in time!” I told them that I was aware of check-in time, sorry we arrived a little early but we were coming in from 2-3 hours away. We waited around in our vehicle by front entrance and finally were allowed to check-in at 5:15. Elderly lady at check-in desk was snippy to say the least, and she asked specific questions (what service area is your dog trained in? Etc) about our service dog which is contrary to Federal Law. Our service dog has been at Westgate Williamsburg many times, and is cleaner and quieter than a teenage child! Got to our room, the entire rear wall (to right of sink area) was dirty/filthy prompting my wife to call front desk and report it as we didn’t want to blamed for the damage. But this brings into question what the housekeeping service was doing in our room (182) for well over an hour?! One last observation about booking our room-I was forced to use Expedia to book because Westgate reservation staff continued to push your 3 nights for $99 deal and we are NIT interested w/ever getting involved in another timeshare situation! I prefer to book through Westgate but was forced to look at alternatives.
Michael
Stayed 5 nights in Apr 2025