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West Hartford Vacation Packages

The web site said breakfast was available and there was a fitness center. Both amenities were mot available. They need to update their web site.

I had issues with food and room charges when I went to the front desk they said they were not part of the restaurant so I would have to discuss the issue with them. Which I did the restaurant staff were excellent and did resolve the issue. However when I checked out the front desk said there were not additional charges and they would email the receipt. I never received the receipt I attempted on numerous times to contact the hotel since they did however charge my credit card $300 plus!! The hotel never responded to ANY of my requests for my final invoice so why did they charge my card, and why did they charged my card when I was told I had no charges due!!! Extremely disappointed this was my 2nd stay I will never stay with them again I am appalled with management! On my first stay I had one robe in my room on check in- I notified the front desk they said I would not be charged however they did charge my card $ 80.00 two months later and they never resolved that issue either! After numerous emails!!!!

Amazing staff and good breakfast

Surfaces not wiped down. Trash, dirt, and weed all over the floor. Hair on the pillowcases. So disappointed.