Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Property class: 4

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Photo gallery for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

3 outdoor pools, sun loungers
Property video
Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area) | Living area | 40-inch flat-screen TV with cable channels, TV, video-game console
Aerial view
6 restaurants, lunch, dinner served; Hawaiian cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$291
includes taxes & fees
Apr 19 - Apr 20

Explore the area

View in a map
69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738
  • Place, Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Place, Anaehoomalu Beach
    ‪3 min walk‬
  • Place, Dolphin Quest
    ‪7 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪30 min drive‬

Room options

Junior Suite, 1 King Bed, Resort View

8.8 out of 10
Excellent
(10 reviews)
  • Resort view
  • 438 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 438 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Resort View (2 Doubles)

8.6 out of 10
Excellent
(7 reviews)
  • Resort view
  • 590 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

  • Partial ocean view
  • 590 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (2 Doubles)

  • Ocean view
  • 590 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 711 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 711 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 711 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

  • Resort view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

  • Resort view
  • 438 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

  • Resort view
  • 711 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

  • Partial ocean view
  • 711 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • Ocean view
  • 438 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

  • Ocean view
  • 711 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

  • Partial ocean view
  • 871 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

3 Bedroom Ph Partial Ocean view Suite hearing accessible 3x3 Shower

  • Partial ocean view
  • 1313 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

  • Resort view
  • 872 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Luxury Suite, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

  • Ocean view
  • 872 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Resort View

10.0 out of 10
Exceptional
(4 reviews)
  • Resort view
  • 872 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 1025 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Resort View (Suite)

  • Resort view
  • 872 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Partial Ocean View (Suite)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 872 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Ocean View (Suite)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 872 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Partial Ocean View (Suite)

  • Partial ocean view
  • 1315 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Ocean View (Suite)

  • Ocean view
  • 1315 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds (Oceanfront View)

7.6 out of 10
Good
(17 reviews)
  • Ocean view
  • 530 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • 530 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

  • Partial ocean view
  • 530 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Resort View

  • Resort view
  • 530 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

  • Resort view
  • 530 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(22 reviews)
  • Ocean view
  • 530 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Resort View

8.4 out of 10
Very good
(6 reviews)
  • Resort view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Oceanfront

7.0 out of 10
Good
(26 reviews)
  • Ocean view
  • 530 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Partial Ocean View

7.2 out of 10
Good
(30 reviews)
  • Partial ocean view
  • 530 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Resort View

7.4 out of 10
Good
(77 reviews)
  • Resort view
  • 530 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

  • Resort view
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View

7.4 out of 10
Good
(108 reviews)
  • Ocean view
  • 530 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

  • Ocean view
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

  • Ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

  • Ocean view
  • 3180 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • Partial ocean view
  • 1025 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Standard One Bedroom Resort View King Room

  • Sleeps 4

Standard One Bedroom Ocean View King Room

  • Sleeps 4

Two Bedroom Premier Ocean View Room

  • Sleeps 6

Ocean Front View King Room with Sofa Bed

  • Sleeps 4

Ocean View King Room with Sofa Bed

  • Sleeps 4

Ocean View Two Double Room

  • Sleeps 4

Oceanfront View Two Double Room

  • Sleeps 4

Partial Ocean View King Room with Sofa Bed

  • Sleeps 4

Partial Ocean View Two Double Room

  • Sleeps 4

Resort View King Room with Sofa Bed

  • Sleeps 4

Resort View Two Double Room

  • Sleeps 4

One Bedroom Ocean View King Suite Plus with Sofa Bed

  • Sleeps 4

One Bedroom Partial Ocean View Two Double Suite

  • Sleeps 4

One Bedroom Resort View Two Double Suite

  • Sleeps 4

One Bedroom Resort View King Suite Plus with Sofa Bed

  • Sleeps 4

Ocean View Junior Suite

  • Sleeps 2

Resort View Junior Suite

  • Sleeps 2

Room, 1 Bedroom, Ocean View

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Ocean View

  • Ocean view
  • 871 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • Partial ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Partial Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 512 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

One Bedroom Ocean View King Suite with Sofa Bed

  • Sleeps 4

Junior Suite with Partial Ocean View

  • Sleeps 2

Junior Suite With 1 King Bed And Resort View-Hearing Accessible

  • Sleeps 2

Junior Suite With 1 King Bed-Ocean View-Mobility Accessible Roll In Shower

  • Sleeps 2

1 Bedroom Partial Ocean View King Suite Plus

  • Sleeps 4

1 Bdrm Part Oceanvw King Ste Plus W/ 3x3 Shwr

  • Sleeps 4

One-Bedroom Suite With Two Double Beds And Ocean View

  • Sleeps 4

Standard One-Bedroom Room With 2 Double Beds And Ocean View

  • Sleeps 4

1 Bedroom Ocean Vw King Suite Plus Hear Acc

  • Sleeps 4

1 Bedroom Resort Vw King Suite Plus Hear Acc

  • Sleeps 4

Ocean View Room With 1 King Bed, Roll-in Shower-Hearing Accessible

  • Sleeps 4

Similar properties

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4-star Waikoloa resort with private balconies
Along with 6 restaurants, this resort has 3 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers 514 accommodations with laptop-compatible safes and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has couples treatment room(s). The spa is open daily.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village features a full-service spa, 3 outdoor swimming pools, a waterslide, and a fitness center. Dining is available at one of the resort's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Waikoloa resort also offers spa services, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

Hilton Grand Vacations Club Ocean Tower Waikoloa Village has designated areas for smoking.

To-go breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Kamuela Provision Co. - This beachfront restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Lagoon Grill - This café serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Kona Tap Room - This gastropub serves light fare only. Open daily.
Legends of Hawaii Luau - This theme restaurant specializes in Hawaiian cuisine. Guests can enjoy alfresco dining (weather permitting). Open select days.
Nui Italian - This theme restaurant serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (USD 48 per day; includes in/out privileges)
  • Secured valet parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to noon for a fee: USD 15 to 35 for adults and USD 17 to 19 for children
  • 6 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kamuela Provision Co.
  • Kona Tap Room
  • Lagoon Grill
  • Legends of Hawaii Luau
  • Nui Italian

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Racquetball/squash
  • Shopping
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 1988
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 47.48 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
  • Self parking fee: USD 48 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa
Ocean Tower Hilton Grand Vacations Hotel
Ocean Tower Hilton Grand Vacations Waikoloa
Ocean Tower Hilton Vacations
Ocean Tower by Hilton Grand Vacations
Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 529 out of 1201 reviews
Rating 8 - Good. 256 out of 1201 reviews
Rating 6 - Okay. 171 out of 1201 reviews
Rating 4 - Poor. 142 out of 1201 reviews
Rating 2 - Terrible. 103 out of 1201 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Karmelo

Stayed 1 night in Jan 2026

10/10 Excellent

Jana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony had an amazing ocean view and ac kept the room nice and cool. Beds are super comfortable and no noise at night to disrupt sleep.
Stayed 1 night in Jan 2026

10/10 Excellent

Stephen, Huntington Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodel was fantastic in the Ocean Towers Very beautiful rooms. Well thought out. Very nice neutral colors that matched. Furniture was quality and practical. Sofa sleeper was uncomfortable. Beds and sofa was great
Stayed 6 nights in Dec 2025

8/10 Good

Gladys

Traveled with family
Liked: Cleanliness, amenities
Room need’s better cleaning, found underwear underneath the bed and swimsuit in dresser . The counter top and sliding door needs to be wiped down
Stayed 4 nights in Jan 2026

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 1 night in Jan 2026

8/10 Good

Diep

Stayed 7 nights in Dec 2025

10/10 Excellent

Suraj

Stayed 5 nights in Dec 2025

4/10 Poor

Mary

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The a/c would not stop blowing! We finally opened the door so the sensor would go off! And it turned off the a/c. Check in was 2 hours late, they allowed 1 hour late check out. Bedding smelled like body odor. Poor service, not worth the money that was paid. And this is a Hilton! So sad!
Stayed 2 nights in Jan 2026

10/10 Excellent

Randle

Stayed 1 night in Jan 2026

8/10 Good

Ash

Stayed 2 nights in Dec 2025

4/10 Poor

Tracy Nicole, Long Beach

Disliked: Cleanliness, amenities, property conditions & facilities
Sraff was not helpful. Room was old and smelled musty. Bed was horribly uneven. Carpet was filthy. I called the front desk because a lightbulb was burned out and i was put on hold for10 minutes. Twice. When i finally got through, they said someone would be up. No one came up the entire time. I was there. I stayed at this same hotel 9 years ago. I will not go back again. Suoer disappointed.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ernesto

Stayed 5 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great!!!
Stayed 1 night in Jan 2026

6/10 Okay

Brittany

Liked: Cleanliness
Disliked: Staff & service
The property itself is beautiful and well kept, however the staff were considerable rude, our rooms were seperated, the hotel lacked food options, one of our rooms was barely cleaned, our rooms weren't ready upon arrival and ultimately we felt it was underwhelming and overpriced with additional charges for what we were already spending to stay there. While we loved the lagoon and the beauty of the property, we would not stay again due to the amentities and staff.
Stayed 7 nights in Dec 2025

8/10 Good

Lawrence

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

nikolaos

Traveled with family
Liked: Amenities
It’s old , large room though
Stayed 6 nights in Dec 2025

2/10 Terrible

shentao

Traveled with family and small children
Disliked: Cleanliness
During our four-day stay, no one ever cleaned our room. We called the front desk, but no one was ever sent to help.
Stayed 4 nights in Dec 2025

2/10 Terrible

Tom

Very Very slow.
Stayed 1 night in Dec 2025

2/10 Terrible

Larry, Palatine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was incredible. We had an oceanfront room reserved. Breakfast was limited to a small breakfast burrito, cheese biscuit, etc. It was not a full breakfast. The type of breakfast purchased from a Starbucks. Room was relatively clean, but carpet was worn and outdated. Plumbing was not good. Water backed up. We, customers, should be allowed to use a room where bathroom water backs up. We are paying a lot of money to rent from this property. I am also own a Hilton timeshare and sad to see the condition of this room. My son and his wife rented a suite and it was extremely nice with updated equipment. I have videos of the water backing up. The front office quickly addressed the problem. We should not be subject to these subpar conditions when reserving from a Hilton property. Disappointed Hilton time share owner and exclusive preferred Hilton hotel user. BTW - I did not use my timeshare points on this trip; however, made 2 separate reservations.
Slow drainage
Sunset view from the Room
Stayed 6 nights in Dec 2025

6/10 Okay

Katrina nicole

Liked: Cleanliness, amenities, property conditions & facilities
The resort was overbooked and so they could not place me in my reserved room. They had to put me in a different location. Although this was a major inconvenience the staff were very apologetic so much so they personally escorted me to my room in a golf cart. I'm on vacation and try not to cry over spilled milk, but you don't want these types of experiences to ruin your vacation.
Stayed 1 night in Dec 2025

8/10 Good

Stanley, Reno

Stayed 4 nights in Sep 2025

6/10 Okay

edward

Disliked: Staff & service, amenities
Poor service; Rude Car valet
Stayed 2 nights in Dec 2025

10/10 Excellent

Kirstin

Stayed 4 nights in Dec 2025

8/10 Good

Chinar

Stayed 6 nights in Dec 2025

6/10 Okay

Justin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was very unhelpful (besides the maintenance staff). Concierge just wanted to sell luau tickets instead of actually helping. I ended up booking all of the activities on my own. Golf and dolphin quest were fantastic, just book it yourself to save the hassle of using the “concierge.” Front desk and guest service agents knew nothing about the property and amenities other than that it was 62 acres, which became problematic when the tram was out multiple times and you have to walk all the way across the resort and back which takes 45 minutes (ocean tower to Kona pool) to get a snack. Room service is only 5pm-9pm and it’s only over priced Italian food (spaghetti and meatballs $45, small pepperoni pizza $38). The lack of dining options for breakfast, lunch, dinner, late night, was a major issue. It was such a shame because the property itself is beautiful but the lackluster service and lack of dining options guaranteed I will not return. Stay somewhere else with more/better dining, and a beach.
Stayed 4 nights in Dec 2025