Hilton Waikoloa Village

4.0 star property

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Photo gallery for Hilton Waikoloa Village

Relax by the serene pool surrounded by tall palm trees and enjoy the tranquil atmosphere.
Creator video
Relax by the pool surrounded by palm trees and ocean views, with lounge chairs and umbrellas at your disposal.
Guests can dine al fresco amidst lush greenery and a serene water view.
Enjoy ocean views from the balcony with a sofa and table.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Spa

Explore the area

Map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Anaehoomalu Beach
    ‪3 min walk‬
  • Kings Shops
    ‪12 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪35 min drive‬

Room options

Makai Room, 1 King Bed, Ocean View

7.6 out of 10
Good
(5 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 1085 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Ocean View, Ground Floor (Roll In Shower)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

8.0 out of 10
Very good
(1 review)
  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

Grand Room, 1 King Bed with Sofa bed, Golf View (Palace Grand, Newly Renovated)

  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Hearing Accessible (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed with Sofa bed, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

10.0 out of 10
Exceptional
(1 review)
  • 1085 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

  • 2330 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

9.0 out of 10
Wonderful
(29 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Makai Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

9.4 out of 10
Exceptional
(9 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

7.8 out of 10
Good
(20 reviews)
  • 422 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Resort View

8.4 out of 10
Very good
(31 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

8.0 out of 10
Very good
(8 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

8.0 out of 10
Very good
(1 review)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 1184 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(25 reviews)
  • 422 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 530 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 2 Queen Beds, Golf View (Palace Grand, Newly Renovated)

  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 2330 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

7.6 out of 10
Good
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

8.8 out of 10
Excellent
(5 reviews)
  • 1085 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (Makai)

  • 1184 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

8.6 out of 10
Excellent
(11 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

7.8 out of 10
Good
(6 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

  • 1085 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Makai Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(3 reviews)
  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Hearing Accessible, Garden View (Palace Grand, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

8.6 out of 10
Excellent
(4 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, Garden View, 1 King Bed, Ground Floor

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Garden View (Palace Grand, Lanai, Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Golf View (Palace)

9.0 out of 10
Wonderful
(2 reviews)
  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

7.0 out of 10
Good
(2 reviews)
  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Royal Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Accessible, Ocean View (Pal Grd, Bathtub)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Hilton Waikoloa Village

4-star Waikoloa resort with spa
Catch some rays at the beach or spend the day relaxing at Hilton Waikoloa Village's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Onsite parking is available (surcharge), along with a car charging station.

Hilton Waikoloa Village has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Hilton Waikoloa Village has 8 restaurants serving breakfast, lunch, and dinner.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 55 for adults and USD 27.50 for children
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants

Things to do

  • 27-hole adjacent golf course
  • 3 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (66,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the bay
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 535 out of 1049 reviews
Rating 8 - Good. 240 out of 1049 reviews
Rating 6 - Okay. 155 out of 1049 reviews
Rating 4 - Poor. 71 out of 1049 reviews
Rating 2 - Terrible. 48 out of 1049 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, perfect choice! Only negative is the tram/monorail is super slow sometimes. I would highly recommend Hilton Waikoloa Village any time!
Stayed 6 nights in Mar 2025

6/10 Okay

Robin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Anthony, Honolulu

Stayed 1 night in Apr 2025

8/10 Good

Adis

Liked: Staff & service
Disliked: Cleanliness
Makai Tower definitely needs to be remodeled. We had
Stayed 8 nights in Apr 2025

2/10 Terrible

hao

Disliked: Cleanliness, staff & service, property conditions & facilities
A motel resort
Stayed 5 nights in Apr 2025

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 1 night in Apr 2025

10/10 Excellent

Zhewen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Mona

Liked: Amenities
Most beautiful property in Hawaii. Very friend staff. Rooms immaculate. Grounds are well maintained. Self parking very easy to access from the lobby area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Karey at check in was
Stayed 2 nights in Apr 2025

10/10 Excellent

CHARLES LT ENOMOTO, Wailuku

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was on point she even came outside to check on us and make sure we was ok
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Hsin Ju

Business traveler
Liked: Room comfort
The house keeping will
Stayed 5 nights in Apr 2025

10/10 Excellent

Brian, Sedro Woolley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Front room was amazing overlooking the dolphins
Stayed 3 nights in Apr 2025

8/10 Good

MEGAN

Traveled with family
Liked: Cleanliness, staff & service
Pools were awesome, and the lagoon was really fun. Loved the ability to rent stand up paddle boards and other equipment to try at the lagoon. Loved swimming with the dolphins! Also loved the many towel dispensing machines. The food choices on site were limited, of poor quality, and VERY expensive. The tram was really slow and the boats were not running when we were there this time. The elevators were dirty inside, mostly food debris. The room was never cleaned even though we made 2 requests.
Stayed 7 nights in Apr 2025

10/10 Excellent

Donovan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2025

6/10 Okay

Yann

Liked: Cleanliness
The up charging for everything is out of control. Also ashamed it does not have a beach on ocean
Stayed 4 nights in Mar 2025

8/10 Good

Sai Ngoh

Traveled with family
Liked: Cleanliness

Be careful with billing

Need to be super careful to review the final bill. We were doubled charged for both valet parking and self parking even though we only requested for valet parking. The king size mattress in our room was not comfortable. The middle part of the mattress sank in. Train frequency is not frequent enough. Long wait time. Food is expensive.
Stayed 6 nights in Mar 2025

8/10 Good

Kenneth J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were lovely.
Stayed 6 nights in Mar 2025

10/10 Excellent

HAMZA

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot def coming back
Stayed 2 nights in Dec 2024

10/10 Excellent

Leighton, Saint George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great pool and sheltered lagoon (with beach area) providing calm water for snorkeling (turtles are sometimes there) and paddle sports etc. No real sandy beach here but so much to indulge in that it wasn't missed. Dolphins and Luau onsite too.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property, the room was spacious, very nice ocean view. We stayed there for two nights, but we didn’t get housekeeping service.
Stayed 2 nights in Mar 2025

2/10 Terrible

Chanequa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Jaylyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lagoon was awesome. Filled with sea turtles and other ocean wildlife.
Stayed 1 night in Mar 2025

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious property with plenty of area for everyone. The lagoon was fabulous. Pools weren’t over crowded and the perfect temp Palace tower was wondeful. Overall great resort
Stayed 7 nights in Mar 2025