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Hilton Waikoloa Village

4.0 star property

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Exterior
Creator video
Courtyard
Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room
3 outdoor pools

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Spa
  • Hot Tub
$395
includes taxes & fees
Sep 19 - Sep 20

Explore the area

View in a map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Anaehoomalu Beach
    ‪3 min walk‬
  • Kings Shops
    ‪12 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪35 min drive‬

Room options

View all photos for Makai Room, 1 King Bed, Ocean View

Makai Room, 1 King Bed, Ocean View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 1 King Bed, Ocean View

7.8 out of 10
Good
(6 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace One Bedroom Suite, 1 King Bed, Ocean View

Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 1085 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated) | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Resort View

View from room

Room, 2 Queen Beds, Resort View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 1 King Bed, Resort View

  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated) | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

View from room

Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

  • 2330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Makai One Bedroom Suite, 2 Queen Beds, Ocean View

Flat-screen TV, DVD player, pay movies, MP3 dock

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

Flat-screen TV, DVD player, pay movies, MP3 dock

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 2330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Makai)

Flat-screen TV, DVD player, pay movies, MP3 dock

Presidential Suite, 1 Bedroom, Ocean View (Makai)

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai Room, 1 King Bed, Ocean Front View

Makai Room, 1 King Bed, Ocean Front View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 1 King Bed, Ocean Front View

8.6 out of 10
Excellent
(11 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai Room, 2 Queen Beds, Ocean Front View

Makai Room, 2 Queen Beds, Ocean Front View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 2 Queen Beds, Ocean Front View

7.2 out of 10
Good
(7 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

  • 1085 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Makai One Bedroom Suite, 1 King Bed, Ocean View

Makai One Bedroom Suite, 1 King Bed, Ocean View | View from room

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Waikoloa Village

4-star Waikoloa resort with spa
Catch some rays at the beach or spend the day relaxing at Hilton Waikoloa Village's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Housekeeping is available on request.
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the resort. 3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Onsite parking is available (surcharge), along with a car charging station.

Hilton Waikoloa Village has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Hilton Waikoloa Village has 8 restaurants serving breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 55 for adults and USD 27.50 for children
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants

Things to do

  • 27-hole adjacent golf course
  • 3 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (66,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the bay
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 540 out of 1045 reviews
Rating 8 - Good. 235 out of 1045 reviews
Rating 6 - Okay. 158 out of 1045 reviews
Rating 4 - Poor. 70 out of 1045 reviews
Rating 2 - Terrible. 42 out of 1045 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maya Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing vacation
Stayed 7 nights in Jun 2025

8/10 Good

Jing, Naperville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is huge and has a wonderful scenery.
Stayed 2 nights in May 2025

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great grounds, terrible hotel facilities and hotel itself badly in need of renovation. All effort is put in grounds and nothing else. Staff was actually rude at check in and manager was no better and actually told me it’s a 3 start property not 4 as advertised. Guest want better service not a coupon for a free cabana stay. Culture of rude guest interaction even in the dinning options. I will not return or recommend
Stayed 1 night in Mar 2025

2/10 Terrible

Elizabeth

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not stay here. Great grounds poorly used. I would downgrade it to a 3 star property. Customer service is non existent. We ended up spending all of our time outside the facility. The staff does not understand hospitality and this is why I avoid Hilton properties. You go from pretentious and stuffy Waldorf Astoria to non existent staff with a culture of bad service. I will skip this property. It would have been gorgeous in its hey day but poorly maintained and dusty everywhere I couldn’t stop sneezing. Towels, sheets and bedding were so worn they were brownish and lack any iota of fluff. So disappointed. It put a damper on our Big Island stay. I booked the grounds! Never again
Stayed 3 nights in Mar 2025

8/10 Good

Jun

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
the building is a little old and
Stayed 3 nights in May 2025

10/10 Excellent

Karen

Liked: Amenities, property conditions & facilities
Convenient to the airport and tons of fun thongs to do!
Stayed 5 nights in Jun 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in May 2025

10/10 Excellent

Ashlee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort offers so much in the property. Don’t rely on the tram/canal boat. You will be walking a lot BUT it’s worth it.
Stayed 6 nights in May 2025

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and experience!!!
Stayed 6 nights in May 2025

10/10 Excellent

Mathilde

Liked: Cleanliness, amenities, property conditions & facilities
A unique place with a lot of activities
Stayed 1 night in May 2025

6/10 Okay

Elizabeth

Traveled with family
Liked: Amenities, property conditions & facilities
Did not like the smokers above us, no holiday service the crazy noisy people above us and next to us constantly banging all night dropping luggage or chairs 🤔 the cigarette smoke was the worst
Stayed 6 nights in May 2025

10/10 Excellent

Edward

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an all around great stay. The pools and decor are amazing! I would definitely recommend this stay!
Stayed 3 nights in May 2025

4/10 Poor

Erica

Stayed 7 nights in May 2025

6/10 Okay

Danyelle

Stayed 5 nights in May 2025

2/10 Terrible

Julie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
🔴 Challenges to Be Aware Of 🚶‍♂️ Distance to Parking     •    Getting from your room to your car is a long trek—about 1,500 steps one way (approx. 3,000 steps round trip).     •    A tram system is available, but it’s often inconvenient—rarely heading the direction you need and slow to arrive.     •    Most guests end up walking the entire distance, which can be frustrating, hot, especially with children or gear. 💸 Resort Pricing     •    Be prepared for extremely high on-site prices:     •    A single pizza can cost $78     •    Sunscreen is priced at $40     •    Prices feel excessive and not family-friendly. 🚗 Extra Charges     •    Expect to pay a $50/day parking fee     •    In addition, there’s a $50/day resort fee     •    These hidden costs add up quickly and can make the stay feel overpriced. 🧹 Housekeeping Policy     •    Room cleaning requires a 24-hour advance notice.     •    While the intent may be to reduce unnecessary cleaning, it’s inflexible for guests with unpredictable schedules. ⸻ ✅ What We Loved 🌊 The Lagoon     •    The lagoon was a highlight of the stay—beautiful, relaxing, and a great place for families to enjoy. ⸻ Final Thoughts This resort has some incredible natural features, like the lagoon, but logistical issues and excessive pricing can significantly impact your overall experience. Consider these factors when deciding if it’s the right fit for your trip.
Stayed 8 nights in May 2025

10/10 Excellent

Roxann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Big enough to explore for several days! We got to see turtles swimming in the Lagoon Beach and the paddleboard yoga was great.
Stayed 6 nights in May 2025

10/10 Excellent

Chantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

4/10 Poor

Lorraine

Traveled with family
Liked: Amenities
Disliked: Staff & service
Room was guaranteed at 4pm. Not ready and we checked in at 1pm. Moved us to a different room which was poorly kept- dirty, dusty, blood stains on pillows. Never been used or cleaned. Asked for manager and moved us. Our entire 1st day was wasted. Staff is not kind and not accommodating. The large pools and lagoon is nice and well maintained. But the rooms are old and not worth it. Property needs to be updated. Need a breakfast spot that serves a la carte not just a buffet. The little coffee shop sold out of all pastries by 8am. Just not what I expected. Thought service would be great. Will not return. Going to continue staying at Marriott.
Stayed 4 nights in May 2025

10/10 Excellent

Tiffany, Elkhorn

Traveled with family
Liked: Amenities
Our room had a beautiful view of the ocean AND dolphins! We enjoyed the lagoon and all of the restaurants.
Stayed 7 nights in May 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property:. Quiet and well maintained. Staff very helpful, even brought me extra bedding in the middle of the night. Loved the dolphins.Only downside is not a lot of food options in the evening.
Stayed 4 nights in May 2025

8/10 Good

Siddharth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

6/10 Okay

Chris

Traveled with family
I was disappointed nobody cleaned the room even after 4 days. I called and they promptly tried to clean it after 5pm which isn't OK. The many texts were nice but staff and texts do NOT match. Poor communication. Staff was nice and accommodating otherwise. The Ocean Tower could use a nice venue for drinks and music in the evenings.
Stayed 6 nights in May 2025

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Gloria

Stayed 2 nights in May 2025