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Vitoria-Gasteiz Vacation Packages

Only had one night but wish we had longer. Everything was great, good quality, super clean and spacious room, staff very helpful. Will definitely be back to make more of this great hotel I the future.

easy check in despite no reception at point of arrival, good room, only snag was not enough plugs: one euro & one American plug by the bed not helpful for euro travellers as do not carry a US plug so charging awkward. otherwise perfect stay

Great breakfast, fresh fruits, rolls and bread, nice selection of mains. Superior staff. Hotel car provided local transfers. 20 min walk old town. Would stay again. Of course, a Nobu restaurant w/ terrace views. Lovely.

Missing a trash can in the room

Room, lobby and restaurants are very clean and beautifully designed. Customer service is also very good and helpful and the restaurants are very good. However, the hotel suffers from maintenance issues. The front door slider was off its track and held open the 3 days we were there. The elevator had some sort of operator glitch so that it wouldn’t stop on sequential floors when it was called. It wasn’t too bad but occasionally we would need to wait a few extra minutes for the elevator to stop on our floor even though it passed us several times. It is glass elevator so we can see it operating (very cool) and there was a sign noting the issue. And, breakers in our room flipped twice shutting off outlets and air conditioning. Finally, the women’s room sauna and showers are in rough shape with exposed metal screws (very hot!) and moldy caulking. If the hotel could solve these issues, I would rate it highly.

Staff, the few that there are, are very helpful & friendly. The fact that there is no tea or coffee making facilities in the room is a big minus for me in a supposedly 4 star hotel. Breakfast was adequate but not going to win any awards.

Nous avons séjourné quatre nuits dans cet hôtel lors de notre visite à San Sebastián. L’hôtel est bien situé, à environ 20 minutes de marche de la vieille ville. Le quartier est agréable et compte plusieurs excellents restaurants, souvent moins achalandés que ceux du centre. Le gros point négatif concerne notre chambre, qui dégageait une très forte odeur d’égouts, accentuée lorsque la climatisation fonctionnait. L’odeur était si intense qu’elle nuisait réellement à notre confort. Nous avons demandé à changer de chambre, mais l’hôtel était complet et cela n’a pas été possible. Nous avons alors demandé une compensation financière en raison des désagréments, en mentionnant que nous envisagions même de changer d’hôtel. Malheureusement, nous n’avons obtenu une réponse qu’à la toute fin de notre séjour. La seule compensation offerte a été une réduction de 10 %. Au moment d’écrire cet avis, aucun remboursement n’a toutefois été effectué. Il reste donc à voir si cette compensation sera réellement appliquée. C’est décevant, car un problème aussi important aurait mérité une prise en charge plus rapide et un geste commercial plus significatif.

Beautiful villa a short bus ride / 20 mins walk from town in a quiet area. The villa is very nicely decorated and the owner is very helpful and friendly and made us feel at home. Very nice and healthy breakfast and excellent staff for a fantastic stay in San Sebastián!