Search Deals on

Urusha Vacation Packages

Check-in was very poor. I was in line with just 3 parties ahead of me. It took 1 hour. The 2 employees took over 30 minutes with 3 of parties. I think they were selling. The decision to have those employees sell vs just check-in is not good. The new rooms were great.

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

Good one

great large room, it was great

Loved how attentive the staff was and the rooms had a great view of the strip.

Great

The host is very friendly and settings of the apartment is comfortable and cozy. Only minor thing is parking slot narrow.

This place was phenomenal! Staff is very friendly and helpful. The room was clean and quiet, I would highly recommend.