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Ugthorpe Vacation Packages

Excellent location and incredibly spacious and well-equipped.

The apartment was good, but the company took a 100 GBP damage deposit (it was supposed to be a hold but the money was debited from my account). They then claimed not to have actually taken the money (despite evidence to the contrary) and despite acknowledging the need to return the damage deposit claim to have done so without actually having done so (because they claim it was just a hold). Communication with them is extremely poor because it is largely through an AI assistant - and when you actually are communicating with a person you keep getting different people who only stay logged on for short periods and never get to the bottom of the issue. Essentially they stole 100 GBP.

The apartment had what was needed for a couple of nights stay although we couldn’t get the kettle to work so had to use a saucepan. The apartment smelled a bit fusty but was clean so is perhaps due to not being used all the time. The location was good for The Faversham so was convenient in that regard however, it felt like an area we would have been uncomfortable walking at night or walking alone. Bed was comfy and it was easy to check in and out.