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After raising the complaint The manager promptly came to the property and took care off them. Thus ending the saga on a note.

Amazing!

Absolutely stunning place! Loved it! Only gripe would be no Iron or milk in the room. I’ll definitely be back though. Amazing 👍

It was fine. There were issues with the internet that I messaged the host about, but didn't get a response or resolution.

Great appatmemt in old city

I have to start by saying how amazing the communication was with Mary and Laurence. As theres no front desk it’s all via message. The room was nice & big & in an amazing location. Right near some great ice cream and coffee shops. I did request an earlier check in so not sure what happened but that’s fine as check in was all online and we left our bags whilst we grabbed lunch across the street. A few minor points for me the room didn’t have AC and yes it wasn’t listed as an amenity but I assumed it would have it until I checked another review. I think the lack of AC needs to be super clear esp when it’s hot. Yes there are massive windows however there was no way I could leave the windows open…one as I have an autistic child and two because it would result in a million flies. Annoyingly prior to checking in the windows were open and I had to spend like 10 mins minutes getting rid of them all before I could even relax. That night as the sun blared in from the day and the curtains were open it was super hot so I barely slept. A fan is provided but it’s not good. Also the radiator towel thing in the bathroom kept coming on so the room was even hotter. So the next day I kept the curtains fully shut and the fan on all day which resulted in a better night. I loved the layout and the kitchen etc and the bed was very comfortable. I shouldn’t have looked under the bed is all I can say. Would I stay here again? Definitely BUT only in the winter. ❄️

We couldn't have had a better experience at SCHLOSS. From start to finish we were impecably looked after. Everything from the food, spa and room was amazing. Had a phenomenal lunch on the terrace. Only slight issue that the aroma sauna was broken and the cold plunge poor seemed deserted and dirty. But the rest of the spa more than made up for it.